Mar 15, 2021 07:00:42 AM by Abdelrhman H
Hello Upwork! Hope you are doing well.
I would like to tell you something according to the message that you told me I have to make a call to complete my identity verification Upwork I never mind about that so when I entered to make a call it took a lot of time website didn't respond I don't know what is this
can you please help me?
Thank you,
Abdelrahman
Mar 15, 2021 11:20:11 AM Edited Mar 15, 2021 11:24:32 AM by Valeria K
Hi Abdelrhman,
Thanks for reaching out. Could you please share more information about how you got to that screen? I was checking with the team and that isn't part of the verification process. The verification you're asked to complete involves meeting with an agent for a quick chat and you could find more information about how that's done under Video Verification section here.
Mar 21, 2021 04:50:15 AM by Abdelrhman H
Hi Valeria!
Thank you for your response to me, as you see this screen after loading a lot of time I got this message and I waited a lot of time as well.
Mar 22, 2021 07:26:24 AM by Valeria K
Hi Abdelrhman,
I've forwarded the time out issue you've reported here to the team and I see they've already reached out and agreed with you on the time to do verification call. They'll be helping you with having that sorted out. I still haven't been able to replicate the skill question screen you've shared in your original post and have confirmed that it's not a part of the verification process. If you come across that screen again, could you please share the steps you took to get to it in a support ticket you now have with the team?
Thank you!
Mar 23, 2021 02:28:50 PM by Abdelrhman H
Hello Valeria! Hope you are doing well.
I had misunderstood and I went back to Upwork to get a call and I realized after trying to find the issue that I have to open the call from google link so I waited a lot of time. I'm sorry for this issue. So could you please change the time to get a call to understand what happened to my account?
Can you help me, please?
Best wishes,
Abdelrahman
Mar 23, 2021 03:01:52 PM by Bojan S
Thank you for following up, Abdelrhman.
Please consider following up on your open ticket and kindly communicate with our team through that ticket to set up a new time for the call that would be convenient for you.
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