Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

My upwork messages wouldn't load,

genevieve_pearl8
Active Member
Genevieve Pearl P Member Since: Jan 6, 2018
1 of 4

Hi. My upwork messenger both my phone and the website wouldn't load. Is anyone experiencing the same issue? Thanks!

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 4

Hi Genevieve,

Is there any particular error that is occuring when you try to load your messages?

Please give these troubleshooting tips a shot and let us know of the issue continues afterward.

~Nina
genevieve_pearl8
Active Member
Genevieve Pearl P Member Since: Jan 6, 2018
3 of 4
I already tried those troubleshooting steps but my upwork messages won't still load both on my phone and on the website. Let me send you the screenshot of it. I save the screenshot on MS word. Please see the attachment below. Thank you so much for your help!
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Genevieve Pearl, 


I checked your account and was unable to replicate your issue. Before I proceed, could you please try clearing your cache, and cookies, or using a different browser before trying to access your Messages page. For the app, please try re-installing it and see if it will resolve the issue. 

Have you also checked if there is an issue with your internet service provider?


~ Avery
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS