I'll share your concern with our team and one of our agents will reach out to you directly via support ticket and assist you further with your messages notifications issue. Thank you for your patience.
I received two invitations and sent proposals to the clients, I received the emails which tell me that the clients sent me messages (the usual notification email), but the emails don't contain the clients' replies, nor can I see them inside the MESSAGES tab on Upwork. This happend two times today, which leads me to believe that the clients sent me messages, but I can't see them.
The clients in question are the latest two clients that sent me proposals if any mods are going to have a look into my account
Thank you kindly,
I checked your account and can see that you have update your ticket for this issue. I'll follow up with the team so that they can get back to you, and investigate this further.
I'm having the same issue, One of my clients sent me several messages, and I got no notifications of any sort, no email, no site notification, not even on the desktop or mobile app, now I have to check the site on a daily basis to see if that client messaged me or not. this started happening with the new year.
One of our customer support agents will reach out to assist you further. Feel free to post any questions you may have on the ticket so the agent can assist you directly. Thank you!