Sep 1, 2020 05:39:18 PM by William S
Hello... I've gotten several messages that I misseed because I'm not receiving any notifications via my mobile app or the desktop app. I double-checked all of my settings for notifications, checked the email address, nothing in spam/junk. Just zero message notifications. I have to actually log into the site and go to messages to see if I have any.
Can someone please help? Thanks!
Sep 2, 2020 10:39:11 AM by William S
Yes, all of my iPhone notificaiton settings are correct. I'm also not getting notifications on my desktop app, running latest version of Windows 10/64.
Sep 2, 2020 11:10:21 AM by Bojan S
Hi William,
Email notification is not sent if a message is registered as "read". A message would register as "read," when Messages are open in a browser tab or in the desktop app. Did you by chance have Upwork.com open in your browser or had Messages open in the desktop app?
Sep 2, 2020 11:44:17 AM by William S
No. I didn’t have anything open, but then I thought I should check Upwork.com. There was a new message, even though the “Messages” link at the top of the page didn’t indicate there was a new message. I clicked on it anyway to check in on a conversation, and there was a new message there for me in the conversation. That new message had been there a couple of hours. Shouldn’t I have been notified on my iPhone or via the desktop app that I had a new message? If I hadn’t checked on the website, I would have never known.
Sep 2, 2020 11:47:17 AM by Tonya P
Messages have been a problem for a few weeks now. I think there was another post about it. I also have to click the Messages tab to check for new messages. There is no notification at all or it is delayed.
Sep 2, 2020 12:08:06 PM Edited Sep 2, 2020 01:11:47 PM by Bojan S
Thank you for clarifying the issue you're experiencing, William.
One of our agents will reach out to you directly to further assist you with this issue.
Thank you for your patience.
Sep 2, 2020 12:59:09 PM by Ela K
Yep.
Either no notifications at all or a day late.
I almost missed 2 invites because of this. The latest one doesn't even show up when I click on the bell (desktop) to display all notifications.
Sep 2, 2020 01:14:39 PM by Bojan S
I'm sorry to hear about the trouble this caused, Ela.
We will have one of our agents reach out to you directly via a support ticket to further assist you with this issue.
Than you for your patience.
Sep 2, 2020 08:50:13 PM by Edison Joseph P
Hello
can you help me also
i have same situation and i posted a thread. see below
"""Hello,I received a notification about a job invite on the lock screen of my phone, however upon checking it on the upwork mobile app, upwork website and my registered email address there is no notification.
How did this happen?
I was able to accept the interview on the notification on the lock screen of my phone and not on any upwork services.
All my notifications setting are enabled, this is the first time it happened.
I also have a pending payment approval, Now im not sure if it is approved already or there is a delay on the notifications of upwork. Please check and update my account.
Thank you and keep safe."""
Sep 2, 2020 07:01:29 PM Edited Sep 2, 2020 07:10:37 PM by Edison Joseph P
Hello,I received a notification about a job invite on the lock screen of my phone, however upon checking it on the upwork mobile app, upwork website and my registered email address there is no notification.
How did this happen?
I was able to accept the interview on the notification on the lock screen of my phone and not on any upwork services.
All my notifications setting are enabled, this is the first time it happened.
I also have a pending payment approval, Now im not sure if it is approved already or there is a delay on the notifications of upwork. Please check and update my account.
Thank you and keep safe.
Sep 2, 2020 09:08:15 PM by Joanne P
Hi Edison Joseph,
Are you viewing your notifications on multiple devices? If you are, it will prompt the system that the message has already been viewed, and therefore, will no longer show the notification.
Sep 2, 2020 09:13:21 PM Edited Sep 2, 2020 09:14:03 PM by Edison Joseph P
Hello Ms. Joanne,
This is what happened in my case,
I got the notification on my phone lock screen, i didnt yet pressed it.
i went right away on the my email and upwork mobile app to check and the notification wasnt there.
Im now worried that my client already approved the payment i am waiting without me being notified because of what happened. And some freelancers are also experiencing the same thing based on this forum.
Thank you.
Sep 2, 2020 10:34:46 PM by Joanne P
Hi Edison Joseph,
Thank you for sharing more information. I can see that you already have a support ticket regarding this issue. Our team will look into this further, and will update you directly on your support ticket to assist you further.
Sep 2, 2020 08:23:53 PM by Douglas Michael M
iPhone notification badges do not show up on the app's icon until after they've been read.
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