Not receiving client emails from Upwork

[geske_teri]

I am not receiving Upwork emails from a current client. This makes the client think I am not being responsive because I do not know they have sent a message. I have tried clearing my browser history but that does not help. I do receive Upwork emails about new job opportunities.

[pgiambalvo]

Yes, it is a bug that they've been aware of for awhile not but still have not fixed. They keep telling us how to fix it on our end when clearly it's on theirs.

[prestonhunter]

It happens from time to time.

Lots of us don't count on receiving emails from Upwork.

Check messages within the web applications regularly, or use a different communication tool with your clients, such as regular email.

[pgiambalvo]

Yes but that doesn't work if they haven;t hired you yet. I often go back and forth a couple of time with clients before they set up a contract. It's working for me now after I got in touch with support, but I did lose a couple of jobs because of my slow responses.