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Offer Expired

alexmah
Active

Hi,

 

I got busy to accept the offer, in the middle of the task, offer expired.

 

My client wants to renew the offer.

 

How is that possible?

 

 

Thanks

13 REPLIES 13
lysis10
Community Guru

He sends another offer?

kochubei_valeria
Community Manager
Community Manager

Hi Mahmoud,

 

The client can send you a new offer. The easiest  way would probably be for them to click on your name in the Messages and then click "View Profile." On your profile they should see a button "Hire Now" and can resend an offer.

 

I hope it helps.

~ Valeria
Upwork

Thanks Valeria,

 

Will ask my client to do so, let's see if it works.

Hi, I hired someone but the offer expired before I could pay them. However, it's already been funded, so I suppose the money is with Upwork now? How can I release the payment?

vladag
Community Manager
Community Manager

Hi SL,

 

If the freelancer you selected didn't accept the offer before working on your job and the offer expired, you'll need to send them a new offer, advise them to accept it in order for a contract to be created and for you to release the payment to the freelancer. Let us know if you need further guidance.

Untitled

What happens to the funds already paid to PayPal?

vladag
Community Manager
Community Manager

Hi SL,

 

I checked your conversation and payment structure with the freelancer and our team will follow up with you shortly to reiterate our ToS, which prohibits direct payments.

Untitled

Hi, I mistyped, I meant to say the funds already paid to Upwork through PayPal. I have not made any payments to the hire through PayPal directly.

vladag
Community Manager
Community Manager

Hi SL,

 

Please share all the details with our team once they follow up with you directly.

Untitled

Hi, 

 

I am facing the same issue. I did a project without accepting the offer and when asking the client for a new offer, he says the amount is already deducted and if he makes a new offer, the upwork will deduct the amount again. Can you please help and solve this problem? Thanks

Hello Malalai,

 

A member of the Customer Support Team will reach out to the client for more information about the expired offer. In the future, please do not work on any contract until a contract is in place, and it is showing as an active contract on your My Jobs page.

 

I would recommend that you read up on these freelancer resources and these tips for avoiding questionable jobs, for help getting started, and for more information about working safely through Upwork.

Have the same problem. The offet is expired, but I don't understand if money are stil on Upwork or will be returned to my card

Hi Oleksandr,

 

Those funds will be automatically returned to the billing method you used for the deposit. The credit to your billing method will take up to five business days to appear. I checked this for you and refund was initiated on December 11th, you can check this under your transactions. Let us know if you need any further assistance. Thank you.

~ Bojan
Upwork
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