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Community Member


Iam in a trouble .

I got a project yesterday and the client asked to do the job immediatley and as per his wish.I do the job and submit with in 4 hours of time.Today i got a notification that the contract is in hold because the payment method is not verified in clients part.How to get the payment of work.Now the client is offline.

Community Member

I think you would have had to use the Upwork Time Tracker for the payment to be protected. Did you use the desktop app or add the hours manually?

Community Manager
Community Manager

Hi Akhil, 

I'm sorry to learn about your contract. In order for your hours to be protected under the Hourly Protection program, you must: 

  • Have an Hourly contract
  • Work with a client with a verified billing method
  • Use an Upwork account in good standing
  • Log your hours with the Upwork Desktop App
  • Be visibly working on contract-related activity in your Work Diary
  • Annotate your Work Diary with memos or activities labels that describe the activity performed
  • Maintain adequate and fair activity levels
  • Stay within the contract's weekly limit

If none of these meet the hours you work on a contract, it doesn't fall under Hourly Protection. In the future, please make sure that you meet these guidelines before starting on an hourly contract/project with a client.

~ Avery
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