Payment Stuck because of identity verification

[efat_anan]

I can't verify my account because I am not legal aged, and my account is going to be on hold on 19th May, on 24th May i am going to turn 18, now the thing is, i have received some payments, I got the work after trying very hard, and now I am facing this issue, can you help me? 🙂 I am trying to verify my account with my Birth Certificate as I don't have other ID's. Student ID is also not allowed here. 

**Edited for community guidelines**

[BojanS]

Hi Efat Anan,

Please note that Upwork requires users to be 18 years or older to utilize the site. Our team will reach out to you directly to further advise you. Please check this Help Article for more information. 

Thank you.