Mar 25, 2024 01:47:51 AM by Youngjae L
I just got an email (9:01 AM) this morning that my Upwork account processed the payment.
The thing is I never requested to transfer the payment though the bank and the card (ending 4 digit) seems still my information so I am confused if this is hacked or not - and Upwork contact/chat is not really available with any human to help me.
When I check my payment setting, it is supposed to pay automatically every quarter but if the balance is over $1000. But my balance was $6XX.
My biggest concern is the case of security issue, but it might be possible Upwork payment didn't work properly and they processed my payment without amount filtering. I may know in 5 days but would it really be possible?
Mar 25, 2024 04:18:34 AM by Joanne P
Hi
I checked your account, and it looks like you have set your schedule to automatically transfer every quarter on this date: 'Quarterly (next on Jun 24)'. Was it set to only automatically transfer when it is over $1000 before this transaction?
Mar 27, 2024 01:15:05 AM by Youngjae L
Hi Joanne,
Thanks for your reply. Yes, you are correct. But the amount wasn't "over" $1000, so I am wondering why it made auto transaction. It turned out actually I get paid well, at least it seemed not my security issue. Could you please check what was wrong?
Mar 27, 2024 02:21:52 AM by Nikola S
Thank you for following up, Youngjae.
I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
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