Payment

[prabeshparajuli]

Dear Sir/Madam,
I have completed my task 12 days ago and submitted the work for payment for $5 milestone task. My client received the file and she is not online from that day. It’s been 12 days and I am not receiving my payment as she has not paid for it.
What is the solution for this problem? I can provide my contract ID if you want it.
Can I provide my contract ID here?
I need a solution. Please help me.
Thanks

[AleksandarD]

Hi Prabesh,

While working on a Fixed-Price Contract, to ensure that you are payment protected on Upwork, we always recommend that you only submit work for the fixed-price contract through the contract page by clicking on the "Request for payment" button. By doing so, your client will have 14-days to review the work that you have submitted. If they don't come back within 14-days, the money in escrow will automatically be paid to your account. You can check this help article for more information.

Thank you.

[prabeshparajuli]

Dear Sir,
I have requested for payment through Submit work for payment option. Can I automatically get a payment after 14 days?
Thanks

[AleksandarD · Accepted solution]

Hi Prabesh,

Yes, if your client doesn't follow up on the work submitted within 14 days, the funds in Escrow will automatically be released to you.

Thank you.

[prabeshparajuli]

Hi,
Thank you.