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Nataliia's avatar
Nataliia Z Community Member

Payoneer Card inactive

Hello!

I was going to withdraw funds from my account to my Payoneer card, but it says its inactive.

I've searched around the forum and found that this may happen when a freelancer doesn't have one's tax information filled. But I did this several months ago. Maybe I misshed something or used thewrong format? Can someone check and see what could be the problem?

Thank you very much in advance.

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Bojan's avatar
Bojan S Community Manager

Hi Nataliia,

 

Looks like you didn't enter your name under the W-8BEN form. You can use your own legal name as it appears in your passport or other official documents.

 

Thank you.

~ Bojan
Upwork

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6 REPLIES 6
Petra's avatar
Petra R Community Member


Nataliia Z wrote:

Hello!

I was going to withdraw funds from my account to my Payoneer card, but it says its inactive.

 


It takes 3 days (I think it's three, but ight be four, but my memory says 3) after being added to become active.

Goran's avatar
Goran V Retired Team Member

Hi Nataliia,

 

You will need to fill out your W-8BEN form as well so that your payment method is verified. Thank you.

~ Goran
Upwork
Nataliia's avatar
Nataliia Z Community Member

Hello!

I thought I already did that right in the beginning...

I'm attaching the image of how it looks like

 

Bojan's avatar
Bojan S Community Manager

Hi Nataliia,

 

Looks like you didn't enter your name under the W-8BEN form. You can use your own legal name as it appears in your passport or other official documents.

 

Thank you.

~ Bojan
Upwork
Nataliia's avatar
Nataliia Z Community Member

Thank you! 

Marko's avatar
Marko A Community Member

Hi Bojan,
I am facing the same problem, please check my account
The security period of 3 days has passed