Paypal shows inactive still

[#1]

Hello,

it's been like 6 days since I set my PayPal account on Upwork. It still says it is innactive. I don't know what to do.

[#2]

Hi Leroy,

Thank you for your message. I checked your account and can confirm that your PayPal payment method is already accepted. Please update the Tax Information page to activate your payment method. 

- Pradeep

[#3]

Good morning, 

I did so a few days ago and it shows completed, but it is still showing innactive. 

[#4]

Hi Leroy,

I'm checking your account and can see that it's actually active. Could you try clearing your browser's cache and cookies and take another look? Let us know if the problem persists. 

[#5 · Accepted solution]

It is! Thank you guys! 

[#6]

hello Pradeep

Same problem for me it's been 2 months since I added my paypal account and it's still inactive!

[#7]

Hi Sam,

I checked your account and it doesn't look like you've completed the W-8BEN form. Please know that you need to complete this before you can also get paid. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax. Without these forms as proof that you are a non-U.S. Person, Upwork may be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS.

We cannot give you a refund on taxes that we withhold and send to the IRS, even if you complete the form later.

[#8]

Hello mr Pradeeph, it`s been more than 3 days and it still says that my paypal is inactive and i really need help with this!.

[#9]

Hi Fermin Jose,

I checked and saw that you have not completed your W-8BEN form yet. All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.

• Please make sure you fill out your Tax residence card along with filing a W-8BEN or W-8BEN-E in your account's Tax Information
• If you completed a W-8BEN or W-8BEN-E prior to December 2022, you will need to complete a new Form W-8BEN or W-8BEN-E

If you are representing an entity, you must complete a Form W-8BEN-E instead of the W-8BEN. For more information, please check this help article. 

[#10]

My PayPal account turned to inactive when I tried to withdraw money 

[#11]

Hi Ayman,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.