Percentage of clients that would recommend you

[arman5965]

Hi all, 

Regarding client satisfaction items, the below is quoted from Upwork help and support,

• Percentage of clients that would recommend you – Clients that have indicated they would recommend you to others

Does it reflect the percentage of clients or the percentage of jobs which their clients have recommended a freelancer to others?

Thanks, 

Arman T.

[martina_plaschka]

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Arman T wrote:

Hi all, 

Regarding client satisfaction items, the below is quoted from Upwork help and support,

• Percentage of clients that would recommend you – Clients that have indicated they would recommend you to others

Does it reflect the percentage of clients or the percentage of jobs which their clients have recommended a freelancer to others?

Thanks, 

Arman T.

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No, nothing like that at all. It's a rating from 1-10 that is given when ending a job, the same as you do for the client. 

[arman5965]

Thank you for the reply. Yes, it is about the private feedbacks from the clients. If it is 9 or 10, it means that the client would recommend the freelancer.

But how will the percentage be calculated? for instance, for a freelancer with 4 clients and 5 completed jobs, if the private feedbacks of the 3 clients with 4 completed jobs were 9 or 10, then will the percentage be 80 or 75?

[martina_plaschka]

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Arman T wrote:

Thank you for the reply. Yes, it is about the private feedbacks from the clients. If it is 9 or 10, it means that the client would recommend the freelancer.

But how will the percentage be calculated? for instance, for a freelancer with 4 clients and 5 completed jobs, if the private feedbacks of the 3 clients with 4 completed jobs were 9 or 10, then will the percentage be 80 or 75?

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It works like all percentages work. If you have 4 jobs with a rating of 9 for all of them, your percentage would be 90. (100% = 10x4=40, 90% = 9x4=36/40)

[ashrafkhan81]

It's # of clients, not the jobs.

Upwork moderators have repeatedly confirmed that on the forum, so I am pretty sure about it! 

[martina_plaschka]

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Ashraf K wrote:

It's # of clients, not the jobs.

Upwork moderators have repeatedly confirmed that on the forum, so I am pretty sure about it! 

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No, it is by number of ended jobs with feedback.