Problem upgrading to Freelancer Plus

[5dc2fb43]

I upgraded to freelancer plus and my account was debited by Upwork yesterday. However, this morning I received an email saying that I had been downgraded from the freelancer plus account. How is this possible knowing that I paid for it? Can I receive a refund? How does it work?

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[sundas_zahra]

I would appreciate the opportunity to track the progression of this discussion. Additionally, I am eager to acquire relevant information on the matter.

[759e32fa]

Hi Amivi,

Thanks for reaching out. I apologize for the confusion however I checked your account and can confirm that you have the Freelancer Plus membership. You may view your membership information here.

[5dc2fb43]

II checked and I'm Freelancer plus. and I benefit from the freelancer plus features. But I'm still wondering why I received this downgrade message.