I've been having problems lately with payment withdrawals.
Authorization Code to Phone
The system always asks me to request an authorization code. The default is a text message to my mobile phone. I must do this every time, even though I check the box 'Remember this Device.'
But that's not a major hassle. Recently, I've not received the code sent to my mobile phone. I don't know why, as the phone's text feature is working just fine. And last week, I got a message to say this option (text message) is no longer available.
Today, I selected 'Try another method,' in this case by email. I get the code, but nothing happens when I add it to the box and click Next. The Next button greys out, but the page doesn't change (attachment 1). I tried this three times.
There Was an Error Loading this Page
On the third attempt, I refreshed the page and went to try again. That time, I got a new error that said there was a problem loading the page (see attachment 2). Then, suddenly, the page refreshed itself, and I got a payment confirmation for the whole amount. But I only requested a partial amount, and the screen before the code request confirmed that.
Can someone look into this, please? Requesting payments is becoming increasingly unpredictable, time-consuming, and a little worrying.
Community Manager
