Profile Picture

[marisa_mata]

I just updated my profile photo to a professional headshot photo that I had taken and UpWork is telling me that upon review it does not meet requirements. Why am I getting this message?

[prestonhunter]

Your profile image is fine.

I have flagged your post so a rep. can intervene.

[marisa_mata]

Thank you. I'll be on standby for a response from a rep. 

[AndreaG]

Hi Ivonne,

I checked with the team and it looks like you have a pending Identity Verification request which is what is causing an issue with the approval of your profile picture. Please, go to Settings > Identity Verification and click on Get Started to complete the process.