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Mary's avatar
Mary C Community Member

Profile is taking soooo lonnnnngggggg to load

Hey guys,

Ever had this problem on Upwork today? I already tried everything that I could from the answers that I found on previous community discussions but there is just nothing that works on my end. 

I wonder why though. I mean, the other pages of the site works perfectly fine but I just couldn't get to my profile.

Thanks. 


26 REPLIES 26
Nassim's avatar
Nassim D Community Member

I'm currently having a similar problem, it seems to be a general issue. Hopefully they resolve it as soon as possible.

Nassim's avatar
Nassim D Community Member

Hello, I have been trying to upload a more suitable profile picture in order to complete my identity verification, however my profile page seems to keep loading and never appears.

Clicking on the "Update your photo" link just brings me to the same page. Switching browser and clearing the cookie cache do not change anything either.

I uploaded a screenshot of the page below. I'd love to get this issue resolved as soon as possible so I can finish the identity verification process. Thank you.

upwork.jpg

Hadi's avatar
Hadi K Community Member

Hello,

 

My profile page is loading forever. I received a paymenet within last hour, then I wanted to check if it appeard on my profile page, but suddenly my profile page is not loading. (not loading on my phone application either)

I tried cleaning cashe, and a different browser, also tried different internet connection, but it is not working.

My friend's account is working normally, I searched for my account in his talent search bar, and my account appeard and can see my own profile.

In the attached screenshot, you can see from the drop down list of "Find Work" that there is a white page in front of it. (In case this can help finding the problem.)

Thank you in advance,

 

Kind Regards,

Hadi

Claire's avatar
Claire R Community Member

I can't view my profile page. I've tried different browsers and clearing the cache data / cookies for Upwork, but nothing is working. Can someone pelase assist?

Bojan's avatar
Bojan S Community Manager

Hi Claire,

 

I checked this for you and I can see your profile. Could you please share a screenshot of what you're seeing when you go to your profile page?

 

Thank you! 

 

 

~ Bojan
Upwork
Adrian's avatar
Adrian D Community Member

Hi there,
I have the same issue. The profile page keeps loading when you are logged in.

Best regards,
Adrian D.

 

 

Bojan's avatar
Bojan S Community Manager

Hi All,

 

We apologize for the inconvenience this caused. We'll have one of our agents reach out to you directly via support tickets and further assist you.

 

We appreciate your patience while our team is looking into fixing this issue.

~ Bojan
Upwork
Paulius's avatar
Paulius P Community Member

My profile won't load, no matter how long I wait. I tiried different browsers and tried clearing cookies and everything, but it still won't load. If I log off it will load with no problem but as soon as I sign in it won't so please help me

Syed Murad Ali's avatar
Syed Murad Ali J Community Member

I am facing the same problem. My profile is not loading on browsers or mobile app. I can view my profile once I log out.

Orlando's avatar
Orlando M Community Member

I'm having the same problem. This is ridiculous.

Akib's avatar
Akib K Community Member

Hi,

Whenever I click view profile from the dashboard or my profile from the settings menu, the profile keeps loading forever. This is happening for the past hour.

I cleared the cookies and cache. Tried to open the profile page from the mobile app. But the same thing keeps happening. FYI, I can see my profile page if I log out and just browse.

After checking the console log it shows error codes 403 & 404.

If anyone knows what's up, please kindly offer your help.

Benjamin's avatar
Benjamin K Community Member

I just got started on upwork. First of all profile page not even loading now and says it doesn't exist. I cleared cache and history. Also tried on different browsers. Browsers such as Chrome, Edge, and Opera. Still no go. Also it won't let me change my name on the profile. Any solutions?

Monika's avatar
Monika A Community Member

Hi 

I have the same issue. My profile section is not loading and although I tried to access it from a few devices, I keep having the same problem.

I would appreciate any help.

Regards,

Monika

Claire's avatar
Claire R Community Member

Please see the screenshot attached. Although it magically loaded for me just now so maybe it was a one-time loading error?


Sincerely,


Claire M. 

**Edited for community guidelines**



Joanne's avatar
Joanne P Moderator

Thanks for letting us know that the issue has been fixed, Claire. If you need any further help, please let us know. 

~ Joanne
Upwork
Fady's avatar
Fady R Community Member

Hello, same issue here! All pages are loading fine except my profile page, can't seem to access it, tried clearing cache and cookies, tried different browsers and devices, but still not loading. What to do?

Jared's avatar
Jared K Community Member

Same here; profile page won't load. It also looks like my reports page hasn't updated to show the latest milestone assigned either.

Jared's avatar
Jared K Community Member

Well looks like they fixed it, lol

Dobrica's avatar
Dobrica N Community Member

Does somebody else have the problem that their profile url only doesn't load. The entire website functions normally, but I can't see my profile. This happened just now after accepting a new job from a client. I deleted cache and cookies and tried from different browsers. I can access the link and see my porfile when i'm not logged in, but when I'm logged in, it doesn't load. 

Ralph's avatar
Ralph B Community Member

yes as of today im facing the same problem

Jacob's avatar
Jacob M Community Member

I'm also having the same issue— just the green loading circle. It doesn't matter which browser I use, and even the app does not load it. 

Daniel's avatar
Daniel G Community Member

Hello 

I am having the same problem with my profile. I cleared my cache and cookies and tried logging in with another browser but the problem still persists. Please help.

 

 

Profile now working. Thanks

Bohdan's avatar
Bohdan K Community Member

I can not load my profile. other pages (find work, report, message...) are loaded.

Biljana's avatar
Biljana V Community Member

Try restarting your PC, refreshing your browser, opening it from another device and/or cleaning your cache/cookies. If none of this works, submit a support ticket.

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