Profile no longer available

[7d3fd98d]

Recently my account was suspended, and now it is active but it's showing profile is no longer available when I try to open my profile. 

[AndreaG]

Hi Yeasin,

Could you please check again?

[dad5e9dc]

Yah!! now it's came back

[80560af3]

When I click on my profile I get the above message. Although I am able to apply for jobs and comment in the community section. My support request box shows that my account suspension problem has been solved. So, what next? any advice?

[759e32fa]

Hi Tuhin,

Thank you for reaching out to us. Could you please check again after clearing your cache and cookies? Please let us know if the issue persists.

[80560af3]

Hi Annie,

Thanks a lot,  now I can see my profile.

[b0a3e58c]

I need help!

Upwork suspended my account then I sent a message to customer support then they told me they reviewed my account and all these things ok. But Now I can't view my profile! It shows: This profile is no longer available". I have sent another request to customer support but still doesn't get any response/solution!

Thank You

[759e32fa]

Hi Rakibul,

Thank you for reaching out to us. Could you please check again after clearing your cache and cookies? Please let us know if the issue persists.

[b0a3e58c]

Hi Annie Jane B, It worked for me. Thank you so much.

[abdulchahal]

Hi, 

an y body can helo me. I have a probelm with my profile. When i click on my profile, a windo is opend showing the belwo message. Please help me to get ride of this issue.

This profile is no longer available.

[759e32fa]

Hi Abdul,

Thank you for reaching out to us. Could you please check again after clearing your cache and cookies? Please let us know if the issue persists.

[seogoogle07]

Why  My  Profile is no Longer Available?  what are the reasons behind this? kindly assist me in this matter.

[NikolaS]

Hi Md Ummat,

I would be happy to help. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[seogoogle07]

Yes Now working Well.  Thanks, Nikola 

[19741046]

Greetings,

I am unable to access my Upwork profile as it says (This profile is no longer available). I am also attaching the snips.

Kindly resolve this matter. Thanks in advance!

Kind Regards,

Ali

[NikolaS]

Hi Ali,

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information.

Could you please clear your cache and cookies or try using a different browser to check if the issue persists?

[ed940d6b]

I completed all the verification on Upwork and got my first order as well. I was about to refer a new client on Upwork but all of sudden, when I logged in, I got a notification that your account was suspended please contact customer support. When I contacted them, they never replied to my questions but instead they marked the ticket as solved and removed the Suspension notification. I can login into my account but when I click on my profile, it says that profile is no longer available. Can someone help me please?

[759e32fa]

Hi Philmoon,

Thank you for reaching out to us. Could you please clear your cache and cookies and then check again? Let us know if the issue persists.

[heavenkeller]

What's going on here? 

[NikolaS]

Hi Heaven,

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[waqarahmed82]

Upwork has activated my account. but i'm still cant see my profile, and i receive the error "this profile is no longer available" please help me to resolve this issue

[NikolaS]

Hi Waqar,

I would be happy to help. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[a7a306f6]

Hello I have the same problem could you pls check my account too.

[a7a306f6]

Hello upwork team!

I passed the verication of identification, but in my account profile is still warning thet this profile is no longer available. I do not understand, whta the problem is. And i did not receive an email for this problem.

In my profile there are absolutely correct personal data.

Please cheek my profile and solve the problem, thanks!

Sincerely,

Shopon kumar.

[NikolaS]

Hi Mehul,

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[pennicles]

Hi,

Just checked today and my profile is no longer available. No notification on what is happening. Any help is highly appreciated.

Sincerely,

Michael Ylanan

[NikolaS]

Hi Michael,

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[4ccc959f]

Hello Upwork team, 

After a recent account suspension and restoration I've not been able to check my profile. All I get is 'this profile is no longer available'. 
Please help fix this issue, thanks 

[spectralua]

I can see your profile, it is alive.

Check your browser for issues.

[4ccc959f]

From my side I can't access it. I've checked via 2 browsers and my mobile app

[NikolaS]

Hi Adedolapo,

Thank you for reaching out to us. I have manually generated your profile which should now be reflecting the most recent information.

Please clear your cache and cookies or try using a different browser to check if the issue persists.

[jamirul1990]

Go to support

[d44ea334]

Hello, I have the same problem. I am not aware of breaking any TOS. I can't see my profile or any other person's profile on Upwork even in incognito mode. Please help.

[d44ea334]

It is fixed

[c8d5366e]

hi, i did not use my freelancer account for long time but now i'm going to use that. i just shared my porfile to client and it shows This profile is no longer available." could you please tell mw how to fix this issue.

[ArjayM]

Hi Khurram,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information about the status of your account and further assistance.

[ipekin]

Hi Moderators and Upwork community,

I opened a case and am still getting "the profile no longer exists error." Can you  help?

Thanks much!

Ismet

[759e32fa]

Hi Ismet,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[ipekin]

H,.

My issue has not been resolved. Do you have any other suggestions?

Thanks,,

[LuiggiR]

Hello Ismet,

I'm sorry for the delay in getting back to you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.