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Peter's avatar
Peter B Community Member

Profile not showing in search results even when search by name

A while ago I stopped receiving invitations to apply for jobs at all. So I decided to check for my profile in the search results. To my surprise I didn't find it, I tried searching by name, title, skills, etc. But there was no use. I also tried to apply all the filters possible to minimize the search results outcome, and even though I went page by page, I didn't find my profile. 

 

When I tried to contact support, They informed me that everything was ok and I don't have to worry. but I still don't know how this is possible to disappear from the search completely.

 

Also I know about the rotation thing in search results, I understood that it is concerning the order of the appearance in the results not whether a profile appears or not.

 

So I am looking for a solution or an explanation of this if someone have any.

Thanks in advance for your help.

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Peter,

 

I just searched for your name with no additional filters, and you were listed on the second page of the results.
As we have explained before on these boards, search results depend on many factors such as who is searching, when, whether the search is done for a posted job or not. Additionally, the results are rotated to make sure as many qualified freelancers as possible have a chance to be noticed. Your profile can show on the first page when a client runs a search today but not tomorrow.

 

~ Goran
Upwork

View solution in original post

139 REPLIES 139
Peter's avatar
Peter B Community Member

I found out that my profile i set to private, even though my setting say otherwise.

Any explanation?

Goran's avatar
Goran V Retired Team Member

Hi Peter,

Thank you for reporting this. Our team will investigate this further and contact you directly via ticket. 
About the search results, I have also checked your profile and as the visibility is set to Upwork users only you will appear in search results as long as the user is logged in his Upwork account.

~ Goran
Upwork
Peter's avatar
Peter B Community Member

Thanks Goran for your quick reply. 

Did you search for my profile and found it? or since it is set to private you didn't?

Petra's avatar
Petra R Community Member


@Peter B wrote:

Thanks Goran for your quick reply. 

Did you search for my profile and found it? or since it is set to private you didn't?


Peter, again, your profile is NOT set to private. 

Peter's avatar
Peter B Community Member

I posted this before I read your reply petra

Goran's avatar
Goran V Retired Team Member

Hi Peter,

Your profile is working as it should, you will appear in search results by location, skills ect. depends on clients how they will search for freelancers.
And I also searched your profile and was able to find you using your name as it is here Peter B.

~ Goran
Upwork
Peter's avatar
Peter B Community Member

Thanks Goran for your trouble. 

But how come that I can't find it using the same parameters you used?

 

Goran's avatar
Goran V Retired Team Member

Hi Peter,

 

I just searched for your name with no additional filters, and you were listed on the second page of the results.
As we have explained before on these boards, search results depend on many factors such as who is searching, when, whether the search is done for a posted job or not. Additionally, the results are rotated to make sure as many qualified freelancers as possible have a chance to be noticed. Your profile can show on the first page when a client runs a search today but not tomorrow.

 

~ Goran
Upwork
Muhammad's avatar
Muhammad I Community Member

Hi @Goran V,

I am facing the same issue. My profile is not appearing in search results. I've tried every possible keyword that should be related to my profile but failed to get it in search.

Can you please help?

Thanks

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

As Goran shared in his post, results vary depending on the type of profile used to conduct the search, since a number of factors are taken into account. Clients will always get a different search result for the same keyword/filters than freelancers using the same parameters. In addition, freelancers are regularly rotated in search results, and the order in which the profiles are displayed will change every couple of weeks.

~ Luiggi
David's avatar
David B Community Member

Hi Luiggi

 

My privacy is set to public but still my profile isn't showing up on google searches... Also, clients aren't seeing my proposals at all... its like I'm completely invisible to them.... Please help me... Thanks

Opeoluwa's avatar
Opeoluwa G Community Member

Hi, My visibility is set to public yet I can't seem to find my profile anytime I search for it.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Opeoluwa,

 

Thank you for your message. Qur search algorithm takes a variety of factors into account including the client account used for the search.

 

Thank you,

Pradeep

Opeoluwa's avatar
Opeoluwa G Community Member

So, did I show up when you searched for me?

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Opeoluwa,

 

Thank you for following up. I checked and I was unable to locate your profile. I shared your concern with our team. Could you please try to update your Hours per week section to another available option and then return it to your preferred option? 

Please let us know once you update this option and we will be happy to check and assist you further if we still can't locate your profile.

 

Thank you,

~ Nikola
Opeoluwa's avatar
Opeoluwa G Community Member

Thanks, Nikola, you're the very best. My profile is up now.

Hassan's avatar
Hassan A Community Member

Hello,

Same Issue Nikola! My visibility is set to public yet I can't seem to find my profile anytime I search for it. Please help me to Resolve this Issue

Thank you

Arjay's avatar
Arjay M Retired Team Member

Hi Hassan,

 

Thank you for reaching out to us. I have escalated your report to the appropriate team for further review and one of the members will be assisting you further via a support ticket. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
Hassan's avatar
Hassan A Community Member

Thanks a lot Arjay but My issue is same i change some thing in my profile but did not updated and not showing result on search bar

Abdullahi's avatar
Abdullahi D Community Member

Hi, my profile visibility is set to public yet I can't seem to find my profile anytime I search for it. Additionally, my proposals don't get seen by clients.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdullahi,
 
Various factors go into search results, and results may differ over time, partly to allow more freelancers a chance to be discovered. Some considerations may include Freelancer skills, experience, platform ratings, and other elements geared toward determining a potential match for the client’s job.
 
Our search is based on several factors that continue to evolve. We cannot disclose exactly what makes up the rules for a search order, and those rules are likely to change, so any specific advice we could give you would be short-lived.  Some sound principles to remember for ranking well in search are as follows:
 
  • Do good work for clients and establish good long-term relationships on Upwork.
  • Only apply to jobs to which you are qualified.
  • Be accurate in showcasing your abilities & skills on your contractor profile.

 

Also, I'm sorry to hear your proposals aren't getting noticed by clients. I've pulled a few resources that may be helpful to you. Check out these articles to help you create a profile that stands out and improve your profile title and overview. For some great tips on writing proposals that win jobs, check out this article.

Don’t hesitate to visit the  Academy and sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.

Good luck!

~ Luiggi
Muhammad Faheem's avatar
Muhammad Faheem M Community Member

Hi , My Profile is also not in search results.. I try alot but no luck ..can you please check it ..Thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad Faheem,

 

I tried but wasn’t able to replicate the issue you’re describing. I was able to search for your profile by using your first name and last name's initial. Please check this screenshot for your reference. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. 

 

~ Arjay
Upwork
Patrick's avatar
Patrick E Community Member

Hello Arjay, I can't see my profile in the search, is it okay if you search for me and take a screenshot? it would be helpful If you can see me in the search. Thank you.