Hello everyone!
This is Hussain Baig, and a few months back I had a project to re-design a blog website. The client's partner was from my country so he was with me for communication, I was directly communicating to his partner. For 4 months I was working but the project wasn't completed because they didn't know what they exactly want. Even after some time they asked me to stop my work and look for a pre-built theme, and after a week they come to me and ask me to do the work. For 4 months straight, I was in communication with the partner of the client and he knew that the changes were being made and project was in-progress. After 75 days Upwork's automatic refund request generated and I told the client's partner regarding it, since in the approve or decline page there was that I should first contact the client before putting a dispute. So I did that and told the client's partner about the request and he told me that he would handle this. After 6 days, his partner is blaming me for taking this project too long and now he wants me to directly communicate with the client. And when I dropped him a message, his response was.
Hey mate,
Zee had conversation with me on that regards, refund was initiated by upwork. Which i think was reasonably actioned although dispute was my last resort too. because you took ages finish off that project. do you actually have idea how this delay damage my business Obviously NOT.
anyways I am sorry had enough with this. Bye
It wasn't my fault that it took 4 months, it was their requirements that were unclear.
Kindly, help me with this matter, as now the money has been refunded to the client.
