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Question about the freelancer perk for rating removal

lysis10
Community Guru

(Sorry, I got 2 questions for today)

 

I had a contract go sour. Contract was closed on Wednesday Nov 30th. On Thurs, Dec 1st I emailed the support email to have the rating removed from JSS. According to the support documentation, it takes 7 days so I was happy to get it in before the next update. It's been 8 days and I haven't heard anything.

 

Sent another email this morning following up but heard nothing. I'm getting worried that it won't be removed on time even though I put in at plenty of time to have it removed before the next update.

 

Has it been removed but there was no confirmation email sent?

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