Hi Amanuel,
Your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.
For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.
Your JSS can change because:
- You’ve received poor public or private feedback from one or more clients
- You’ve received very positive public or private feedback from one or more clients
- A higher-value job is added to your JSS and it outweighs lower-value jobs
- Past jobs are no longer considered because they fall outside the time frame
Update: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Hi Hammad,
Thank you for reaching out to us. Your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.
For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.
Your JSS can change because:
- You’ve received poor public or private feedback from one or more clients
- You’ve received very positive public or private feedback from one or more clients
- A higher-value job is added to your JSS and it outweighs lower-value jobs
- Past jobs are no longer considered because they fall outside the time frame
~ AJ
Hi David,
Thank you for reaching out to us. Your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out.
For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.
Your JSS can change because:
- You’ve received poor public or private feedback from one or more clients
- You’ve received very positive public or private feedback from one or more clients
- A higher-value job is added to your JSS and it outweighs lower-value jobs
- Past jobs are no longer considered because they fall outside the time frame
~ AJ
Hi Sergii,
Thank you for your message. I am sorry to hear about the drop in your JSS. Star ratings are based on public feedback left by clients at the end of a contract as well as the size of those projects. Job Success scores more accurately represent a freelancer’s reputation by taking additional details indicating client satisfaction into consideration. This includes private and public feedback, long-term relationships, rehires, and contracts that do not result in work delivered. The goal is to capture a breadth of information not necessarily reflected in your star rating or profile. You can learn more about JSS here.
Thank you,
Pradeep
Hi Asif,
Please know that your JSS can change because:
- You receive poor public or private feedback from one or more clients.
- You receive very positive public or private feedback from one or more clients.
- A higher-value job is added to your score and outweighs lower-value jobs.
- Jobs you completed in the past are no longer considered because they are outside the score's time frame.
You can find more information under the "Why did my JSS change?" section in this help article.
Hi Hamsat,
I'm sorry to hear about the drop in your score, but note that the JSS can change for a number of reasons:
- You receive poor public or private feedback from one or more clients.
- You receive very positive public or private feedback from one or more clients.
- A higher-value job is added to your score and outweighs lower-value jobs.
- Jobs you completed in the past are no longer considered because they are outside the score's time frame.
You can find more information under the "Why did my JSS change?" section in this help article.
Hi Md Hafizur,
Your Job Success Score can change for a number of reasons, even without recent activity. Your best JSS score will be displayed based on the rolling windows when it is calculated. Sometimes, new contracts are added that impact your JSS. Other times, old activity is aged out. If you just started recently on Upwork, there are not enough scores for some calculation windows - either the 6-, 12-or 24-month calculation window. That means it will get the highest score from (most likely) a 6-month calculation.
For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.
Your JSS can change because:
- You’ve received poor public or private feedback from one or more clients
- You’ve received very positive public or private feedback from one or more clients
- A higher-value job is added to your JSS and it outweighs lower-value jobs
- Past jobs are no longer considered because they fall outside the time frame
If you have not completed a job for months, it might mean that there are not enough jobs in your 12, or 24-month window to calculate a 12- or 24-month score from, so it has to calculate your JSS from your 6-month window. Take note that contracts fall out of your calculation windows.
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