Refund on a contract that was ended almost two months ago or changes without compensation

[959cc312]

Hi Upwork community:

I had a client named **Edited for community guidelines** . He came to me for this contract **Edited for community guidelines** I worked for him and delivered all his assets as per his requirements and afterwards we also agreed to the designing a website as well. I totally designed his website as per his requirements as well ( in the same price nothing extra sign as a good gesture ). After more than countless revisions ( i have records of everything) , when he get totally satisfied, he finally paid for the contract. The contract was ended on 2nd september, 2021 on a good note. Now, after almost a month and a half he came back on 17th october and again asked for the revisions. I told him tha it will cost extra because you're asking for the other work which was not included in request, he told that I will not give you a single penny and do the changes.I did the revisions once again to avoid the conflict on the work which was delivered a month ago. Afterwards, he again asked for multiple revisions, he thought that I am a fool and I will be  doing the changes by leaving all my other work aside. Therefore, I stopped replying to him. Now on 21st october, 2021 he asked for the refund for the complete contract of $350 including gifs, static designs and a website. I have already over worked. Now he want me to do again tons of changes without any compenstation and threating me for the refund ( which he already did ) since i'm kind of new to this platform not sure about the policies so would to hear opinion of the experts. Waiting for the positive response and suggestions.  Thank you 

[petra_r · Accepted solution]

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Hunain N wrote:

The contract was ended on 2nd september, 2021 on a good note. Now, after almost a month and a half he came back on 17th october and again asked for the revisions. Now on 21st october, 2021 he asked for the refund for the complete contract of $350

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Just tell the client that you are not willing to refund because the work was done and approved by the client.

The client can no longer dispute. This is over.

[959cc312]

Thank you so much, I am just ignoring the refund request from the client.

[prestonhunter]

It is not Upwork's intention that freelancers work for free.

It is a violation of Upwork ToS for a client to ask a freelancer to work for free.

It is COUNTER-PRODUCTIVE for a client to ask a freelancer to work for free.

Even if Upwork rules allowed it, it is a bad idea. It hurts the client.

A client who asks a freelancer to work for free is hurting himself.

As a client, I don't want to have freelancers working for free on my important projects. There is no motivation to do a good job when they are pressured to work for free. And there is no motivation to make my project a priority. A freelancer has 5 projects he is working on. 4 of the clients are clearly paying him. One of the clients asked for free work on a closed contract. When will the freelancer get to the free work? Maybe next week. Maybe next month. Maybe never. It's a bad idea for the client.

When a contract is closed, that's it.

The contract is closed.

Time to work on the project is over.

As a client, if I have a project that I want MORE WORK DONE ON, then the best person to ask is probably the original freelancer who did the work.

I will contact the freelancer and the FIRST THING I SAY is that I want to hire the freelancer to do more work. I make sure the freelancer KNOWS that he will be PAID for any new work he does.

[959cc312]

Thank you so much,  I am just ignoring the refund request from the client.