I am sorry to say you that , i asked odesk a zillion times, They answers they are not able to tell me about anything and its policy violation.
I always wanted to know that and asked them if i dont have any fault then why odesk reversed my job money.
they didnt answer yet.
It is indicated here
that escrowed funds are to ensure the client's ability to pay. So as long as the job was funded (means there was an escrow amount) you should be able to file a dispute based on this
for escrow protection. Afterall this is the purpose of the change. On top of the fact that the funds were released to you, I cannot see how or why the payment would have been reversed.
Is there some other factor you are leaving out?
Based on your reply, it seems that there was a policy violation. Since you are not getting full details from Customer Support, it will be difficult to understand much. As long as the violation was not on your side I would think that you can file a dispute to get back the money.
I would recommend contacting customer support and asking about filing a dispute, or just go ahead and get it started.
Maybe one of the Mods can shed more guidance as to the steps to be taken.
This was handeling by odesk hire authority.
I contacted customer support they told me i should wait.....I contacted also hire authority who was handeling this case ,his name is Blanche,he is the hier authority and he also told me ...he has nothing to do.......
Everyone here in the community can only provide guidance in as far as we know how to. I would once again suggest one of two things:
Visit this link
and follow the instructions to file a dispute.
Or you can wait for a Moderator to comment on this thread and give further instructions - since Customer Service seems to be a dead end.
Something smells rotten in Denmark...(sorry, Shakespeare)...you have a fixed price contract, you have escrow protection. You have an hourly contract (with time logged via oDesk time thingy) you have guarantee. You don't have either, you have no protection, period. That is, unless oDesk is screwing its freelancers...then something REALLY smells rotten in Denmark...
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More