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Screenshort are not taking

Active Member
Samser Ali M Member Since: Oct 13, 2015
1 of 6



I am working in a hourly job in upworks. But suddenly today I am facing a problem. The screenshot are not taking by the upwork software and my working time is not calculating. Please help me

Community Guru
Irene B Member Since: Feb 17, 2015
2 of 6

I think you would need to contact customer support about that.

Active Member
Navin M Member Since: Oct 13, 2015
3 of 6

I am also facing the exact same problem.
Please provide a solution.


Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

Raise a ticket directly from the tracker so it automatically includes the tracker logs


like this

Vladimir G Moderator Member Since: Oct 31, 2014
5 of 6

Hi Samser,


I'm sorry about the issue with the Team App. Please follow Petra's advice and submit a support ticket via the Help menu of the Team App. Click on your name at the bottom of the App and select Contact Support.

Community Guru
Linda P Member Since: Aug 1, 2015
6 of 6

You could also check your preference on the Time Tracker, to find out how you have your screenshots are setup.


Look at the bottom left corner, click on [you^]

click on [preferences]

click on [^snapshots] see what boxes you have checked.

   [Capture acive screen only]

x [Capture entire desktop]

x [Notify me when snapshots are taken]

   [Play sound]


Note: I placed an "x' by the ones checked on my Time Tracker app.


When finished, click [Done] at the top right corner.


Note: Once you make changes, ["your name"^] will replace [you^] at the bottom left corner of your Time Tracker App.



If this does not resolve your problem, definitly contact support.