Selected Payoneer account as withdrawal method and got an ACH transfer

[medicineasart]

Using the Upwork Android App, I selected a Payoneer account as a withdrawal method, as I always do since forever, and got an ACH transfer to an account that probably no longer exists. Upwork says there's nothing they can do, even after I reported a few minutes later. Did someone experience something similar?

[IvygailJ]

Hello Rosa,

I am sorry to hear about the issue with your withdrawn funds.  I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.