Suspended Account even after Verification

[#1]

I received the email:

"Your ID has been verified, and now you're good to go!"

But inside my account I continue seeing the message:

"Your account has been suspended. Please contact customer support."

How can I solve that issue?

[#2]

Hi Carlos,

I checked your account, and it seems like you already have an open ticket regarding your account status. One of our agents will update your ticket to assist you further. Thank you!