May 12, 2022 01:45:50 PM Edited Jun 6, 2022 02:29:41 PM by Andrea G
Hi, I am new to UpWork, and honoured and happy to be part of this community.
I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork... So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...
Thanks in advance,
Kind regards,
Solved! Go to Solution.
May 12, 2022 03:20:34 PM by Arjay M
Hi Tomoe,
We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!
Mar 10, 2023 01:06:50 AM by Muhammad B
Hi.
My testimonial from a client is pending for almost more than a week.
Why its taking so long?
When it will get approved?
Mar 10, 2023 03:23:35 AM by Pradeep H
Hi Muhammad,
Thank you for your message. Please allow 10 business days for your request to be reviewed.
Thank you,
Pradeep
Jan 4, 2023 05:55:38 AM by Joseph N
Hi,
I have submitted requests for testimonials from my past clients since I am new on the platform and no hire yet for me to get testimonials, however I believe it's more than 10 hours I notice my testimonials from my previous clients were pending, please I had like to know how long it will take to reflect or is there a particular procedure that is ongoing that I don't yet understand? Please I need answers.
Jan 4, 2023 07:19:35 AM by Nikola S
Hi Joseph,
Thank you for reaching out to us. It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. You can find more information in this help article.
Jan 5, 2023 03:52:33 PM by Joseph N
Thank you Nikola,
The testimonials reflected just few moments after your response.
Weldone !
Mar 6, 2023 09:16:23 PM by Teuku G
Hi Nikola S, I'm having the same problem here, even testimonials that have been approved by my past clients have not been seen on my profile and it's been 4 days. please give attention to my problem!
Thank's
Mar 6, 2023 10:24:30 PM by Avery O
Hi Teuku,
I checked your account and can see that most of the testimonials you requested are awaiting feedback from your client. There's one testimonial that's currently lined up for review in the team's queue. If you don't hear back within 48 to 72-hours, let us kno wand we'll follow up with the team for you.
Mar 10, 2023 09:00:56 AM by Teuku G
Hi Avery,
After more than 7 days, 1 testimonial from my past client is still pending.
Can you or your team follow up on this? Please!
Thank you
Mar 10, 2023 10:10:27 AM by Andrea G
Hi Teuku,
Please allow 10 business days for your request to be reviewed.
Mar 13, 2023 04:11:02 PM by Teuku G
Hi Andrea.
I'm sure that it's been 10 days, but I still haven't found any testimonials from my past client on my profile. Please, what should I do?
Mar 6, 2023 11:22:38 PM by Teuku G
Thank you for your answer, this has brought me a clear explanation.
Mar 10, 2023 07:31:23 AM by Naveel S
I need help regarding Upwork client testimonials in my profile. I want to add a client testimonial to my profile. To add a testimonial to my profile client's business E-mail and LinkedIn profile are required. Can I ask him for a business e-mail and his LinkedIn profile in the Contract chat???
Mar 10, 2023 08:42:50 AM by Andrea G
Hi Naveel,
If you have a contract with the client then, yes! Please remember that you can't share contact information with the client before a contract is in place.
Mar 11, 2023 02:00:39 AM by Muhammad Hamza A
Hi Upwork Communtiy!
I am just curious about how to get a testimonial from a client for which you worked on Upwork. Is this legal to get email and linkedin profile from the client in Upwork message room to request a testimonial even if your contract is closed now?
Any response will be appreciated. Thank you.
Regards
Muhammad Hamza Abid
Mar 11, 2023 09:37:18 AM Edited Mar 11, 2023 09:37:58 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. Testimonials are to highlight the work you’ve done outside of Upwork. If you are referring to clients whom you've worked with in Upwork, their testimonials are in the form of "Feedback." They only have fourteen days from the time contract ended to leave you feedback until this option disappears.
You can check this article for more information about Testimonials.
Mar 11, 2023 07:15:55 AM by Abrar A
Hi. I send someone a testimonial request a long time ago. But due to putting the wrong email address this is still pending. I want to remove it.
Mar 12, 2023 12:43:58 AM by Yoyo X
My customer made a testimonial. How long will it take to display it on my profile?
Thanks.
Mar 12, 2023 01:40:02 AM by Yoyo X
Probably, my question is not clearly described. My customer informed me that he finished it. But I saw it is still pending.
How long will it be approved by Upwork? Thanks.
Mar 12, 2023 06:46:17 AM by Annie Jane B
Hi Yoyo,
Thank you for reaching out to us. It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. Please check this article for more information.
Mar 12, 2021 05:43:06 PM by Anamul K
I requested to get testimonial from my previous client that was 5th March, he give me today but it is still pending.
Mar 15, 2023 01:23:33 PM by Marco C
Same here. I have two testimonials pending. One is over 10 days old, the other was sent the 9th this month so it's still on the 10th work day frame for review.
Didn't got any mail from UW (checked the spam folder).
Althougth i've noticed that sometmes this issues may be related to the emails adresses, it would help to know the problem in order to correct it, and get in touch with the client if needed.
I've got a evaluation on the 23rd and it would help to have does testimonials...
Mar 15, 2023 02:02:33 PM by Arjay M
Hi Marco,
Thank you for reaching out to us here in the Community. Please know that to ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. However, I've checked and can confirm that most of your Testimonials have been sent and just waiting for a response from the client. With that said, it takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile.
Feel free to check this help article to learn more. We seek your patience and utmost understanding while sorting this out for you.
Mar 16, 2023 11:29:24 AM Edited Mar 16, 2023 11:30:46 AM by Marco C
Thanks for the reply Arjay.
Today i've checked and one of the pending testimonials was published.
Completly agree that all of them must be verified and that takes time.
Nevertheless i trust all you guys and that you know what you're doing. No stress!!
All the best and thanks again for the reply.
Mar 17, 2023 12:46:50 AM by Yoyo X
My customer wrote testimonial one week ago, it is still pending, when it will be released? Thanks.
Mar 17, 2023 02:19:28 AM by Pradeep H
Hi Yoyo,
Thank you for your message. The testimonial will be reviewed within 10 days from the date the CL submits their testimonial.
Thank you,
Pradeep
Mar 19, 2023 12:36:32 PM by Romel R
Dear Sir
I had requested a Testimonial to my Client, in which my Client submitted the following on 16.03.2023.
But, even till now, I havenot received the Testimonial, Approved & Verified by upwork Team, so that it can be in public, in my profile for, Clients.
Kindly, let me know why upwork Team is making so much delays in doing the Approvals & Verifications.
Let me know if there are any Issues.
With Regards
Romel Roy
Mar 19, 2023 01:26:22 PM by Luiggi R
Hi Romel,
Please note that it can take up to 10 business days for a Testimonial to be reviewed. You can check this help article to learn more.
Mar 19, 2023 01:41:51 PM by Romel R
Dear Luiggi
It will take 10 working days to get Approved & Verified by Upwork Team.
Let's then wait & hope for the Best.
Thanks so much.
Romel Roy
Mar 22, 2023 05:21:15 PM by Yoyo X
Hi, I got messages from Upwork, my testimonial was approved and displayed on my profile. But I saw it is strange text for one of my testimonials(first one). Who can help to solve it (the first one)? Thanks in advance!
Mar 31, 2023 11:57:05 PM by Nirajan K
Hello Team.
I submitted a request for a testimonial for my client but the email was not correct. Can I remove it and send a new request so my client can write the review?
Regards
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