Testimonials

[hamagust]

Hi, I am new to UpWork, and honoured and happy to be part of this community.

I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork...  So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...  

Thanks in advance,

Kind regards,

[812dd08c · Accepted solution]

Hi Tomoe,

We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:

1. Go to Settings, then My Profile.
2. Scroll down to the “Testimonials” section.
3. Click on “Request a testimonial.”
4. Enter your client’s contact information, including a link to their LinkedIn account. 

Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!

[hamagust]

Hi Arjay,

Thank you very much for answering my question. I see this require a LinkedIn account... the platforms I have worked have different policies, and not always I have such contact information... It is allowed/possible to somehow include something like a print screen, a weblink or copy-paste the testimonial? I suppose that's not ideal, but maybe at least a good start until locate the clients and wait until they answer?

Thank you in advance,

kind regards

[talha_wish]

hi,
I have requested a testimonial to my client and he submitted it, but it been 2 days my testimonial not approved yet.
can i ask for help how much time to require for its approval?

Regards,
Talha Tahir

[pradeephele]

Hi Talha,

Thank you for your message. Please allow 10 business days for your request to be reviewed. 

Thank you,

Pradeep

[d4ab94a5]

SO NICE OF YYOU

[e5a114ba]

I just finished a job for someone I met on the Goodreads forums, but am looking for a way the author can leave feedback for me if this is possible when they haven't posted a job here. Thank you!

[luiggi_rosado]

Hi Erin,

An outside client can't leave feedback that's visible on your Work History. However, a way in which they can share their experience working with you is by providing a Testimonial. You may want to visit this help article to learn more about how Testimonials work and how you can request one from your client.

[ffb3d4b8]

Good day, I have been trying to add my past client's company linkedin link for a testimonial on upwork, He's the CEO of the company of which i have been adding the link But it's coming up as an invalid link, Please help me in this regard, Thanks in advance and have a nice day.

[759e32fa]

Hi Ibtisam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[712e590b]

Hello, I used to work as in-house designer in agency and curious if it's ethical to ask clients of that agency to whom I worked with to leave teastimonials for me on LinkedIn. Does anyone had such an experience? What can be the best way to get testimonials for non-freelancer?

[812dd08c]

Hi Nikita, 

We surely support testimonials for you to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients. All you need to do is:

1. Go to Settings, then My Profile.
2. Scroll down to the “Testimonials” section.
3. Click on “Request a testimonial.”
4. Enter your client’s contact information, including a link to their LinkedIn account. 

Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. Feel free to check this help article for more details about testimonials.

[712e590b]

Arjay, thank you for reply, this is the feature I'd like to use. However before doing that I want to check with you or other community members if it's a common practice. I concern if it's fair to my employer because I performed the work being an employee of the agency and client give me the personal testimonial.

[gokulnathforu]

One of my client gave me a Testimonial but its shows a question mark from the past 3 days. He gave me on 20th May.
Please help me. 

[egaruth]

Hi Gokul,

Thank you for reaching out to us. Please allow 10 business days for your request to be reviewed. Thanks!

[syed2k21]

How can i get non upwork clients (but linkedin have ) testmonial ?

[pradeephele]

Hi Md Abu,

Thank you for your message. Yes, you can request testimonials from a Non-Upwork client. Here's the link for more information.

Thank you,

Pradeep

[e3c07747]

hi, i was trying to add my direct clients linked in profile for my Testimonials, but it says invalid linked profile, my clients linked in profile is valid, please help me to solve my issue thanks

[759e32fa]

Hi Jahid,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[kescoperkins]

I want to ask a few clients to write  a testimonial or review on my work, however, I find that if I don't fill out the "Linkdin link" when I'm entering their information,  it doeant allowme request one. How about for those clients who don't have a Linkdin account?

[tinker_bell3]

Hi Karla,

Clients need to have a LinkedIn profile so that they can share their testimonials. 

[tkgnewseed]

I am trying to update my profile and within the profile there is a section that allows you to send a request to the client asking them to provide a short testimonial.  However, one of the fields is required to enter the client's LinkedIn info. However, the client does not have an account with LinkedIn.  Since I cannot request a review, what do you do? What's the alternative other than give a client 5 start rating when the job is complete only that they did not respond?

[812dd08c]

Hi Eddie,

Thank you for your message. Please note that your client needs to have a LinkedIn profile. They are required to have a LinkedIn account for their testimonials to get approved. The Work History section of your profile reflects your experience with Upwork clients and the Testimonials section is intended to reflect your experience with clients outside of Upwork. That said, you have the option to request testimonials from clients you've worked with on Upwork. You can check this help article to be more acquainted with how the procedures work.

[tkgnewseed]

Thank you Arjay.  Unfortunately, none of those cliets have LinkedIn.  A tad off topic but since you are using LinkedIn to verify such client testimonial request, I wonder why you do provide LinkedIN social options for freelancers profile settings?  Am I missing something?

[812dd08c]

Hi Eddie,

To ensure trust and quality in our marketplace, we can only approve testimonials from clients when we have sufficient evidence that the contact information is valid. Having a LinkedIn profile is one of the requirements from your client for the testimonials to be approved. We have tools and a system in place to review and check the validity of the testimonials. To better ensure the integrity of our review, we do not share the details of our process. Thank you for understanding.

[taofeekbrand]

Hello, Arjay,

My past freelancing experience and policies don't give me much access to their LinkedIn profiles. I later got one and followed all the steps to request a client testimonial. I'm still working with the client in the long term. But the testimonial got rejected because it wasn't valid enough. I have all proofs and evidence to show our past projects together, when it starts, and how far we have gone. Could you please help open a request to share proofs?

Thanks!

Taofeek

[egaruth]

Hi Famurewa,

Thank you for reaching out to us. I shared your concern with our team and one of our agents already reached out to you directly via email to assist you further.

[e7495972]

Hello, I am new to Upwork. Last week I asked my manager for whom I still work sometimes now to write a testimonial about the years I have worked for him. I received an email that it was denied because there is not sufficient evidence that the contact information is valid. I don't understand why this is it, probably it is checked by an Artificial Intelligence since his LinkedIn profile states his company, not his name. Anyways, it is really annoying because I have plenty of evidence that his contact information is valid. I still work for him! And I would really appreciate if someone helps me, and explains to me why this error happens before I ask other of my former clients to send me recommendations. I understand the platform must be secure and honest, but the filtering done is not correct, and I see it happens to other people too. Would be great to receive some human support. Thank you!

[egaruth]

Hi Desislava,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[eyad_beshr]

HI,

I've sent a request for testimonial to previous client out of upwork  about 3 days ago.

the client has a LinkedIn account and everything is in place. However, until now he didn't receive any email from Upwork!

He even checked his spam folder and any filters that might be blocking. and still nothing!!

It seems that Upwork didn't send an email to begin with. 

Can you please help fix this issue

Thanks in advance,

[pradeephele]

Hi Eyad,

Thank you for your message.  Could ask the client to search again for the words “has requested a reference” in their inbox to see if it went to their spam folder? Feel free to message us if you need further assistance.

Thank you,

Pradeep

[eyad_beshr]

Hi Pardeep,

I asked the client to check as you mentioned. And still nothing is there!!

he checked his email inside out and, up and down.

and NO message was received! 

[759e32fa]

Hi Eyad,

I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[86dab952]

Hi, I had made a testimonial request on Mar 03 2022 but it is still showing in pending I want to remove it please assist in this regard. Thanks!

[759e32fa]

Hi Shahid,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[21402109]

 I submitted a  request for a testimonial for my client but the email was not correct. Can I remove it and send a new request so my client can write the review?

Thanks In advance for help me

[andregutierrez22]

Hi Yeasin,

We'll have someone from our team reach out to you via support ticket in order to assist you.

[imadhamza]

Hello! I did something recently and I am stressed about my new Upwork Profile.

1. After completing my first job. I asked for a testimonial from my client.
2. I asked for a LinkedIn profile link too from my client.
Is it valid according to Upwork policy? If not what is the solution?

[759e32fa]

Hi Imad,

Thank you for reaching out to us. Testimonials are a way to highlight the awesome work you’ve done outside of Upwork straight from your clients. You can read more about this here.

Your clients in Upwork can just leave feedback for you after you've finished working on their project. You can learn more about this here and here.

[creative-jk]

Hi Goran,

Can we again request a testimonial from the same client if the previous testimonial has mistakes in it?