Testimonials

[#1]

Hi, I am new to UpWork, and honoured and happy to be part of this community.

I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork...  So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...  

Thanks in advance,

Kind regards,

[#2]

I obtained two testimonials; it was easy to initiate the process. I'm grateful there's an excellent way to get credit for my past work outside Upwork! However, there is a blank image circle next to each testimonial. One of my people had a photo on LinkedIn, but not both. Why are they both without pictures? Why have a circle with no image? Has anyone else who obtained a testimonial experienced this? I don't have a major complaint, but it appears slightly odd to me.

[#3]

Hi Jennifer,

Thank you for your question. I checked and it's by design that we only show generic portraits next to the received testimonials. This is to protect the privacy and identity of your customers who have shared their experiences with you.

Thank you,

Pradeep

[#4]

It's excellent that Upwork is protecting the privacy and identity of my customers. Why place an empty image circle next to their first names and last initials? No circle would be better than empty ones. 

[#5]

Hi Jennifer,

Apologies for any confusion this may have caused. I do appreciate you taking the time to share your feedback. I will forward your suggestion to the relevant team.

- Pradeep

[#6]

Please Suggested me how i get testimonial

after visiting My profile-

https://www.upwork.com/freelancers/jiban

[#7]

Hi Jiban,

You can request Testimonials by going to Find Work > Profile and clicking on the plus sign or Request a testimonial, from the "Testimonial" section. You can check this help article to learn more.

[#8]

thanks for your reply, 

why I cant see my testimonial requests my client sent the reply but it is still not appeared on my profile.any solution, I cant ask my client to doit again. 

Saif
Vital Translations PK

[#9]

Hi Saif,

Thank you for your message. Please allow 10 business days for your request to be reviewed.

- Pradeep

[#10]

Hello, while requesting a testimonial from my client, I added my name instead of putting the client's name in the name field. Is there a way to correct this?

[#11]

Hi Aarti,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Any boday tell me please after how many days testmonial will approved from Upwork and show on the profile I was request to my client then he give me testimonail but still waiting from the approvment upwrok till not approved and  not showing on my profile

[#13]

Hi Raza,

I can see that the most recent one you sent was on August 15, and it can take up to 10 business days for a testimonial to be reviewed. That said, I can see that two others are awaiting your clients' responses, so you may want to check with them if they've responded. Don't hesitate to let us know if you need further assistance. Feel free to have a look at this article for more information.

[#14]

Thank you Luiggi R😀

[#15]

Hi,
I need help changing the "Project Type" name from my past client, I want to change it from "MMNT* - Social Media Network" to "Healthcare & Sports League". Anyone can help me please??

[#16]

Hi Achmad,

I contacted the relevant team on our end to confirm if they can assist you with this. We'll come back to this thread as soon as we have an update to share. I appreciate your patience!

[#17]

Thanks for reply my question, I hope your team can fix my problem asap. I'll be waiting for it 👍🏻

[#18]

Thanks for your patience, Achmad. The team reached out to you via a support ticket to assist you further with this. 

[#19]

Hi All,

I requested a testimonial from an external client on August 8th (this client has a Linkedin account in which I provided). The client responded promptly and provided the requested testimonial on the very same day. However, I have not received any further updates or notifications from the Upwork platform regarding the current status of this testimonial. Please advise!

[#20]

Hi Teresa,

Apologies for the delay in reviewing your Testimonial request. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#21]

Hi any one tell me freelancer ask his client about buiness email and linkdin profile for testimonials. if yes tell me any efferct my profiles. thanks 

[#22]

Hi Hussain,

The Work History section of your profile reflects your experience with Upwork clients, and the Testimonials section is intended to reflect your experience with clients outside of Upwork. That said, we do allow testimonials from clients you've worked with on Upwork.

If you're looking to request your clients for testimonials, please follow these steps:

1. Go to Settings, then My Profile
2. Scroll down to the "Testimonials" section
3. Click on "Request a testimonial."
4. Enter your client's contact information, including a link to their LinkedIn account.

You can find more information about this here. 

[#23]

I have requested a client testimonial, but it has not yet appeared on my profile. The client has indeed left a testimonial, but I am unsure of the reason for the delay in its display.

[#24]

Hi Mohammad,

I don't see any pending Testimonials on your profile. Do you have a screengrab of the requested Testimonial on your end? Otherwise, you'll need to request a Testimonial by going to your profile home page and click on "Request a testimonial" to begin the process. 

[#25]

Hi Luiggi!

I have requested around 4 or 5 testimonials from past clients outside of upwork, but they all have been rejected with the same automated message: 
"To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client."

I provided valid email addreses and linkedin accounts on all instances.

I requested one from a current client and saw her fill it out, and as soon as she hit send I got the same "Your testimonial was not approved" message.

Could you provide the exact reason they all are rejected? So that my clients can be aware of it and I can get some testimonials approved? It's frustrating that its auto-rejected with no additional information.

Regards,

Cesar A.

[#26]

My client has submitted the testimonail but i didnt get it on my profile yet. It's been a week now