May 12, 2022 01:45:50 PM Edited Jun 6, 2022 02:29:41 PM by Andrea G
Hi, I am new to UpWork, and honoured and happy to be part of this community.
I have worked as a freelancer for a while on other platforms, and this says much about my actual profile and skills... But my profile cannot highlight such experience, because, of course, I am new at Upwork... So I believe being able to somehow include the feedback (reviews) from the clients from other platforms would be perfect to qualify my profile... I would like to ask which is the best and acceptable way to do so...
Thanks in advance,
Kind regards,
Solved! Go to Solution.
May 12, 2022 03:20:34 PM by Arjay M
Hi Tomoe,
We appreciate you reaching out and welcome to Upwork! We know how important it is for you, as a freelancer, to put your best foot forward with potential clients. That’s why we support testimonials, a way to highlight the awesome work you’ve done outside of Upwork with testimonials straight from your clients! When you’ve done a great job, this is a quick, simple way to showcase it, right on your Upwork profile. Please follow these instructions on how to request a testimonial:
Once you’ve completed your part, we’ll email your request to your client and let you know when we hear back. We wish you the best of luck!
Mar 18, 2024 05:36:46 AM by Sofiia B
Hello dear support!
How can I remove this message from my profile? I don't care about this testimonial anymore, since it's been 4 years now since I've sent the request 😄
Thank you
Mar 20, 2024 02:59:22 AM by Luiggi R
Hi Sofiia,
Thank you for reaching out and letting us know. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 28, 2024 05:43:38 PM by Zain M
One week ago, I requested a testimonial from one of my clients that I worked with him outside upwork, he got the email and wrote his feedback, but still I can't see it. I can only see that it is still 'pending'. Is there a problem? What should I do?
Mar 28, 2024 06:43:42 PM by Hamza K
the feedback shows up on the profile after 14 days but still if it does not appear after two weeks then your client must have put some wrong information that doesn't match with the information you provided for example his name or company name.
May 10, 2024 08:24:20 PM by Nikki V
The same thing happened to me, my client said they made the review and it still says "Your testimonial request to __ is pending"
Apr 6, 2024 12:46:53 PM Edited Apr 6, 2024 12:47:52 PM by Khushbu G
Hii There!
Testimonial can increse jss?
Thanks!
Apr 6, 2024 01:27:28 PM by Clark S
Upwork says testimonials have no impact on JSS.
It seems a testimonial could affect JSS since Upwork requires testimonials be provided through a LinkedIn profile, and it takes a bit of time for their reviewers to process and validate testimonial requests. However, freelancers can easily manipulate testimonials, so I can see why they have no impact on JSS.
Apr 8, 2024 05:53:07 AM Edited Apr 8, 2024 05:53:49 AM by Marco C
No, testimonials don't have impact on JSS. What they do is to help other clients to have a personal prespective of your work. As you know they are only posted if the freelancer asks the previous client to send one, and the freelancer can block the testimonial if he wants.
Apr 9, 2024 09:04:49 AM by Mijula B
Hi,
I want to request for the testimonial but it requires client linkedin profile link and their business email address. But I dont know either of them. What should I do in this case?
Apr 9, 2024 09:32:38 AM by Faizan A
Hello Mijula,
If you've worked with previous clients on LinkedIn, you can send them a request to provide feedback for that work on Upwork.
If you don't have the client's LinkedIn profile link or their business email address, you can try reaching out to them through any other means you have available, such as their personal email (if you have it), through a messaging platform where you previously communicated with them, or even through a direct message on a social media platform if you're connected there. Politely explain your request for a testimonial and ask if they would be willing to provide it, emphasizing the positive impact their feedback could have on your professional profile. If none of these options are feasible, you may need to consider other strategies for obtaining testimonials or building your credibility on Upwork.
Apr 9, 2024 09:34:07 AM by Ubokudom S
Hello Mijula, you will have to politely request for the email and the LinkedIn profile url from your client and also notify them it's for review on Upwork. Tell them that this is very important for you and will go a long way for you on your career. Hope this was helpful. Thanks.
Apr 9, 2024 12:32:28 PM by Cecilia R
Are testimonials or reviews (fake) for a product allowed?
I am looking at these from a UGC point of view, if someone is asking me to talk about for example a weight loss supplement...wow this supplement made me lose 10kg..is that even allowed?
Thanks!
Cecilia
Apr 6, 2024 12:32:16 PM Edited Apr 6, 2024 12:44:14 PM by Esther Johanna C
I have sent out testomonial requests last month
How long does it take for a testimonial to show up on my profile?
How will I know if the testimonial is approved?
Apr 10, 2024 10:32:48 AM by Arjay M
Hi Esther Johanna,
We sincerely apologize for not being able to get back to you sooner about your Testimonials concern. We've forwarded your post directly to the team handling the review. One of the team members has reached out via email with more information and instructions on completing the review. You may access the support ticket linked to your case on this page and your email for more details.
Please don't hesitate to coordinate with the team; they'll surely assist you accordingly.
Apr 17, 2024 03:18:03 PM by Sarah Y
Hello,
I am trying to send out a testimonial request and the button to request the testimonal is greyed out. Any idea why it is not available? And how do I resolve this issue?
Thanks!!!
Apr 21, 2024 05:12:40 PM by Claudia V
why is the rason por Upwork does not approve the testimonials from people who , althoght they are not on the platafform, have their Linkedn URL and their insitutional email easily verified????
Apr 21, 2024 11:00:48 PM by Pradeep H
Hi Claudia,
Thank you for your message. I checked the Testimonial request you are referring to and it appears that we are still awaiting a response from your client. Please reach out to your client and remind them about the request initiated by you.
- Pradeep
Apr 30, 2024 10:19:10 AM by Sabuj B
Hello Expert,
I submitted a testimonial request to an outside client of Upwork but no response yet. So I want to know How much time is needed to approve the testimonial.
Thanks,
Sabuj Baidhya.
Apr 30, 2024 11:40:32 AM by Milan L
The time it takes for a testimonial request to be approved by an outside client of Upwork can vary depending on several factors. Typically, Upwork allows clients up to 14 days to review and approve or decline a testimonial request. However, clients may respond sooner or later depending on their availability and priorities.
If it's been more than 14 days since you submitted the testimonial request and you haven't received a response, you may want to consider sending a polite follow-up message to the client. In your follow-up message, kindly remind them about the testimonial request and express your appreciation for their time and consideration.
If you still don't receive a response after following up, you can reach out to Upwork support for assistance. They may be able to provide guidance or escalate the issue if necessary.
Overall, patience is key when waiting for testimonial approvals, as clients may have busy schedules or may not prioritize testimonial requests. However, following up politely and seeking assistance when needed can help expedite the process.
Apr 30, 2024 12:31:34 PM by Sabuj B
Hello Milan,
Thanks for your response.
I have contacted my dear past client and he told me I didn't get an email from Upwork for your testimonial verification.
So, what do I do now?
Thanks again
Sabuj Baidhya.
May 9, 2024 07:17:45 PM Edited May 9, 2024 07:22:37 PM by Arijeet B
Hi,
One of my previous client sent me a testimonial few day back. But after showing 'pending approval' for a few days, all of a sudden the request disappeared. What happended to the request & how do I make it appear on my profile?
I cannot ask again from the client for review, since on Upwork it shows I have already asked for a review from this client.
-Arijeet
May 13, 2024 10:53:20 PM by Ekaterina V
Hi everyone!
Could somebody tell me how long it usually takes to process testimonials? Today is Tuesday, and my client informed me that they sent their feedback to Upwork on Friday.
The status of the testimonials on my page is still 'pending'.
Based on my previous experience, I suspect there might be some issues with my profile again, because I only saw feedback about my completed work after writing to Support.
May 14, 2024 02:15:00 AM by Joanne P
Hi Ekaterina,
It takes time for our team to process and validate every request, so you may have to wait a few days for the testimonial to display on your profile. You can check this help article for more information.
May 13, 2024 10:42:05 PM by Ekaterina V
Hi everyone!
Today I want to talk about long-lasting contracts and their recognition on the platform and I would suggest some improvements as well.
First of all, I adore Upwork for opportunities it provides and professionalism. But still there is always some space for improvements.
I'm not sure about Upwork's priorities, what is better for the platform. I guess Upwork is interested in metrics that show numbers of completed contracts per month (my hypothesis). And it's a good product-led approach, users should be active in all senses.
At the same time, there are cases when the contract is one and long (mine lasted for 3 years and 10 months, 40 hours per week). Such long collaboration says a lot about the freelancer's reliability and professionalism, doesn't it?
By the way, Upwork got their service fees constantly throughout all this time.
But what we have as the logical income, nothing, no good rate of completed jobs (of course, only one), no badge to celebrate this achievement. I lost the "Rising Talent" badge, because I'm not a beginner anymore and have no recognition from Upwork at all.
Even the feedback about my work wasn't shown at once because of some technical issues until the moment I asked about it from support.
P.S. One recent pain related to Testimonials, my client informed me that sent them to Upwork on Friday. The status of Testimonials on my page is still 'pending". Taking into account my previous experiance, I guess there some issues with my profile again, because the feedback about my done work I saw only after writting to Support 😞
May 16, 2024 02:39:03 AM Edited May 16, 2024 02:40:50 AM by Muhammad K
Hi Upwork community!
I'm new to upwork. Few days a go I requested testimonial from my past client and he submitted as well. But on my account still saying " testimonial request pending". Can anyone verify and let me know, Is it pending on my client side or is it pending for approval?
If it is pending to my client then please resend testimonial request.
May 21, 2024 12:54:36 PM by Ioannis M
Does anyone know if the client from outside of Upwork needs to create an account on Upwork for their testimonial to be approved and for the process to proceed?
May 23, 2024 12:02:03 AM by Ioannis M
Finally, it works for me after two days. Testimonial approved. Thanks Upwork team!🙌
May 21, 2024 10:41:49 PM by Safa H
I have my client outside the Upwork with whome i have previously worked, so I have requested his testimonial through his LinkedIn profile according to Upwork policy but his reviews are not mentioned in my profile but according to him he has given me review, kindly do consider my issue ND resolve it.
Looking forward to ur response.
May 22, 2024 12:12:34 AM by Pradeep H
Hi Safa,
Thank you for your message. We usually review testimonial requests within 10 days of the time your client submits them. Feel free to message us if you need further assistance.
- Pradeep
May 24, 2024 03:55:11 AM by Safa H
I am experiencing an issue where client testimonials provided to me through LinkedIn are not appearing on my Upwork profile. Prior to joining Upwork, I worked with several clients who have given me positive reviews. However, despite their efforts to post these testimonials on Upwork, they are still not visible on my profile. I have addressed this concern within the community forum but have not received any responses. I have attached a screenshot. Your assistance in resolving this issue would be greatly appreciated.
Note : I have followed the Upwork policy for how to get reviews from non Upwork clients through their LinkedIn profile but still it seems useless.
Awiating ur response.
May 24, 2024 05:50:04 AM by Luiggi R
Hi Safa,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
May 29, 2024 10:47:25 AM by Pradeep H
Hi Rita,
Thank you for your message. The Testimonials will be reviewed within 10 days from the date your client submits their testimonial.
- Pradeep
Jun 1, 2024 07:29:53 PM by Muhammad H
HI,
I want to delete the pending Testimonial Request from my account. How can I do it?
Regards,
Hamza
Jun 1, 2024 07:49:58 PM by Hridoy Hossain R
Hello there,
I faced this problem also. You can contact support. They will remove it.
Thanks,
Hridoy Hossain R.
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