Upwork support is not responding

[#1]

My Upwork account was suspended few days because I violated TOS( unknowingly). The support team is unresponsive now. Please kindly help

I'm in a very bad situation

[#2]

Hi Partha,

Sorry about the delayed response here. I see that you've been communicating with our team via your support ticket though and they've been assisting you. If you have any further questions, feel free to update your support ticket. 

[#3]

Hi Valeria, I am also facing the same issue. Upwork has not gotten back to me with a reply yet and it is a very timely situation. Please I need urgent assistance on my current contract, it was refunded to my client without consent and the project has been completed. Please can you look into this? Thank you 

[#4]

Hi Daniel,

Thank you for your message. I am sorry to hear about the issue with your contract. I see that you have already initiated a support ticket. Please note that all inquiries via support tickets are handled the same way they are received in the queue. Please allow 24-48 hours for the team to respond to your support ticket.

Thank you,

Pradeep

[#5]

Hello Mr.Pradeep, I have submitted few tickets regarding some issues i am facing in my upwork account, but i have note received any response. It's been more than a week for some of my tickets. Can you check and help there?

[#6]

Hi SR L,

Thank you for your message. I have followed up with the support team and one of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you.

Pradeep

[#7]

Hi Mr. Pradeep, it's been more that 24-48 hours since I submitted my request to UpWork Support but there has been no response. 

I sent other two tickets today as well. Please kindly help!

Regards,

Raisha

[#8]

Hi Raisha,

Thank you for your message. I see that you have initiated multiple support tickets on your account. Please note that all inquiries via support tickets are answered in the manner they are received in the queue. That said, please allow 48 hours for the team to review and respond to your inquiry. Please avoid creating multiple tickets as this may delay responses to your requests.

Thank you,

Pradeep

[#9]

Hi Mr. Pradeep,

I really appreciate your reply. It had been more than 6 days since I created my initial support ticket and as no one responded I sent direct email to **edited for Community Guidelines** which got me a reply. Hence, multiple tickets creation.

The issues I want to understand are regarding Tax and Location re-verification. These are both very important for me to solve within Thurs-Fri otherwise my Upwork account will be disabled. So, I really hope the UpWork support replies me ASAP.

Thank you again!

Regardsm

Raisha

[#10]

Hi Raisha, 

I can see that you're being assisted through your support ticket. Note that tickets are addressed by the order they are received. There may be a delay due to the increase in the volume of support requests but rest assured our representatives will get back to you as soon as possible.

[#11]

Hi Avery,

Yes, they got back to me. As I me mentioned there are two issues I need help with:

1. Location Re-Verification
2. Updating my tax info -  W-8BEN

My location verification is under review.

But regarding W-8BEN Form which I sent to UpWork's tax department (as asked by UpWork support); there has been no response. I am not sure if my form that I filled is correct and accepted. 

I got an email with texts.... It’s important to complete the form by Dec. 31, 2022, otherwise we will have to begin withholding U.S. income taxes from your earnings on Upwork.

I need an assurance email that all is fine now and it won't affect my earnings. 

Thank you!

Regards,

Raisha

[#12]

Hello I am suffering the same issue and Upwork is really my main income that I rely on so please if you could help me get in touch with someone as my ticket has not been responed to. 

[#13]

Hi Omar,

We apologize for the delay. Please know that we have already submitted a follow-up to our team. One of our agents will update your ticket to assist you directly. You can access the ticket here. 

[#14]

Hi Joanne, thank you for the support.

it has been 2 days and I haven't seen any update, this is crucial as I am currently in the process of 2 projects so i don't what to do. 

Please can you help me with this as my reputation with my clients and livelihood is at stake.

Thanks,

[#15]

You bought crypto for someone? 

[#16]

If your client's payment method fails, or they request a chargeback, and/or you were involved in activities that were against the terms of service, then your payment will be reversed. Your client is the person that you need to talk to about this.

[#17]

Hey Upwork Team,
I crated a ticket on the last sunday but now today it's wednesday but No one reach out to me and it's above 48 hours kindly look at my ticket and respond to it.
Thanks

[#18]

Hi Amina,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your name mismatch status. One of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#19]

Hey Upwork Team,

I opened a ticket 48 hours ago and your support give me the time of 24 to 48 hours now it's above 2 days but no one is responding to me. Please help me and respond to my question asked on the ticket.

Thanks

[#20]

Hi Muhammad,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to our team to follow up on your ticket. Kindly allow our team more time to get to your ticket and we'll respond as soon as we can. Thank you for your continued patience.

[#21]

Hello, I have the same issue and Upwork has not been responding or resolving my issue. My issue is,  I cannot join an agency, when I click on accept invite so it redirects me to Upwork's home page. My issue is not being addressed by Upwork's customer representative. As a result, I am not able to work for my client.

[#22]

Hi Syed,

I understand that you may not be satisfied with how your concern is being handled, but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they are providing the correct information and instructions. I would recommend responding to the same ticket thread so that the team is updated with your concerns and is able to assist you more efficiently.

[#23]

Thankyou for your prompt response. Unfortunately, the team is least bothered in addressing my concern. Is there a way I can reach out to someone more responsible or expedite this process in any way.

[#24]

I have been facing this weird issue with accepting an invite from an agency. Whenever I click on acccept invitation, it would redirect me to Upwork's home page. I reported the issue and opened up a ticket for it, but its been 5 days and I haven't recieved an appropriate response.

[#25]

Hi Syed Muhammad,

I can see that you've been communicating with the team through this support ticket and your report has been escalated to the appropriate team for further review. Please allow our team time to review your case closely and you should be getting an update within 24-48 hours.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!