The contents of this message may violate Upwork policy.

[suziemaine]

A longstanding client has just tried to start a new contract but all I can see is "The contents of this message may violate Upwork policy. Visit our Trust, Safety & Security Page for more information." I think it was a website that she was asking me to proofread - but I can't find any further information on the page that the message sends me to. How can we resolve this?

[BojanS]

Hi Suzie,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[suziemaine]

Thanks, that would be great. Appreciate it.

[researchediting]

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Suzie M wrote:

A longstanding client has just tried to start a new contract but all I can see is "The contents of this message may violate Upwork policy. Visit our Trust, Safety & Security Page for more information." I think it was a website that she was asking me to proofread - but I can't find any further information on the page that the message sends me to. How can we resolve this?

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Upwork can now choose at its discretion—likely via some algorithm—not to deliver client messages that "may" violate policy?

What fresh hell is this?