Feb 1, 2021 02:26:52 AM by Karan C
Hello
I have uninstalled and reinstalled the upwork desktop app about 20 times, however, everytime I try to open it I am only able to see the "messages box" and am unable to see the time tracker window. Kindly help, I have tried a lot but to no avail.
Thanks
Solved! Go to Solution.
Feb 5, 2021 01:41:25 AM Edited Feb 5, 2021 01:42:18 AM by Honey Claire A
Hi, I have a same problem. I can't open my tracker then only messages shows up. What I did was uninstall first, then I search "Upwork" on drive C. I deleted all the folder that named upwork then reinstall the app. It worked now. I can use my tracker again.
Feb 1, 2021 03:15:25 AM by Kamarudheen A
Hi Karan,
If you are using windows, on the bottom right side of the taskbar, there will be an icon of Upwork time tracker, right-click on it to view the time tracker, preview attached below.
I hope this is helpful.
Feb 1, 2021 03:31:10 AM by Karan C
Thanks for your reply. Unfortunately, there is no such icon for Upwork time tracker available, I only see one for the Messages app and that's it.
Feb 16, 2021 12:08:04 PM Edited Mar 3, 2021 06:46:54 AM by Bojan S
Hi Tina,
Could you please try exiting the App, then delete the folder %USERPROFILE%\AppData\Local\Upwork and then re-launch the App again. It will ask you to log in again. Please, let us know if the issue persists after that.
Thank you!
Feb 16, 2021 12:34:47 PM by Tina O
I did that several times, even tried other versions of the app and the time tracker still doesn't show.
Please help.
Feb 16, 2021 01:00:55 PM by Bojan S
Thank you for following up, Tina.
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Feb 1, 2021 03:16:54 AM by Aleksandar D
Hi Karan,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Feb 1, 2021 05:51:35 AM by Jay-Wie M
I hope someone from upwork can reach me too. I'm having the same issue right now
Feb 1, 2021 06:08:17 AM by Aleksandar D
Hi Jay-Wie,
I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 9, 2021 11:34:27 PM by Stella M
I have this exact same issue. When I right-click on my upwork icon on my toolbar, there is not information on the time tracker. Please assist.
Feb 10, 2021 12:08:49 AM by Aleksandar D
Hi Stella,
I'm not sure what OS you are using, so I'll share troubleshooting steps for both Windows and Mac. Let me know if the issue persists after trying this so that I can assist you further.
For Windows:
For Mac:
Thank you.
Feb 16, 2021 04:31:05 PM Edited Feb 16, 2021 04:51:29 PM by Sufia K
Hi Aleksandar,
I also have the same trouble. The time tracker doesn't show the contract, only the messages. It happened yesterday and I thought maybe it's from my device or I need to upgrade the time tracker version. So, I do uninstall the app and download it from Upwork web then re-install.
I do repeat this 5 times, but it's still not working.
I used mac 10.10.5 and already did the command as your mentioned.
Please help me.
Thank you.
Feb 16, 2021 06:06:25 PM by Joanne P
Hi Sufia,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 16, 2021 06:17:13 PM Edited Feb 16, 2021 08:35:59 PM by Sufia K
Hi Joanne,
Thanks for the response and support from agent Ruth S.
Time tracker issue has been solved:
First, uninstall the app, then clear the Upwork app cache in here ~/Library/Application
Reinstall the app version 5.5.0.0
Run this command tccutil reset All
Final command mv ~/Library/Application\ Support/Upwork{,.bak
Then the app works from the beginning.
Thank you Moderator Aleksandar
Have a great day everyone.
Oct 27, 2023 04:20:56 PM by Arjay M
Hi Melissa,
I can see that you experienced the same problem a few months back and you've raised a support ticket for assistance. I am sorry to hear that you're experiencing issues with your Desktop App again. Could you please try to quit the app, and then reopen it? This will force it to load any updates from Upwork.
If the issue persists, in order for us to properly isolate the issue, please try to perform these troubleshooting steps and let me know once done and what the result is so we can further check and help you with. Please try to uninstall/reinstall the app or please download the latest BETA version of the Desktop App from the following page:
https://www.upwork.com/ab/downloads/
If these steps don't work, please proceed with the next troubleshooting steps: If you're using Mac OS, please follow the steps below:
1. Uninstall the application
2. Open the terminal app
3. Run this command tccutil reset All
4. Then run this command
mv ~/Library/Application\ Support/Upwork{,.bak}
5. Go to the Upwork website and download/install the latest version of the application.
6. If a window prompts asking for the Upwork app to have permission, please accept.
However, if the issue persists, please proceed in providing us with your log files instead so I can forward this to our Technical Team for further checking. Please go to the location listed below, then create an archive of your log files to attach to your ticket.
Mac: Navigate to Go > Go to Folder > Upwork > ~/Library/Application Support/Upwork/Upwork/Logs
We're looking forward to your confirmation.
Apr 16, 2021 11:52:37 AM by Katarina M
Hi, I have the same problem. Can you please specify how to do this?
For Mac:
I don't understand what terminal app means?
Apr 16, 2021 12:50:15 PM by Andrea G
Hi Katarina,
You should be able to find the Terminal App on your Launchpad.
If you need any further assistance please let us know!
Jan 21, 2022 02:51:03 AM Edited Jan 21, 2022 02:52:56 AM by Adam H
You the man !!! (for anyone searching this in Google so it comes up in on the first page: Upwork desktop app can't track time)
Nov 19, 2022 08:47:28 AM by Abu Nayem M
Hi,
I'm facing the same problem with login Upwork desktop app. I tried and follow all of this but my app not opening. Please help me to solve this issue asap.
Regards,
Nayem
Nov 20, 2022 02:58:18 PM by Abu Nayem M
Hi Luiggi,
Thank you for your concern. I got an email from one support member. I tried all types of tips and suggestions (Clean everything, Boot up the PC, Disconnect auto sign in, bla bla) but nothing changed. It's all about the IP issues. I change my internet connection and then everything is fine and solved my issues. I appreciate your help. Wish you all the best.
Regards,
Nayem
Mar 16, 2023 03:23:20 PM by Muhammad J
Hi, thanks for the help. Your tip worked for me. I suggest everyone if facing any issue with the time tracker please try to sign out first and agin log in with different internet connection such as mobile data or etc. The issue might be because of the IP address. I hope this solution works for everyone.
Oct 22, 2021 06:45:18 AM by John Lester C
Good day! I have same issue I did all instruction that you provide but my upwork time tracker still not working. I need your help to resolve this problem.
Oct 22, 2021 06:53:44 AM by Goran V
Hi John,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with the desktop app. Thank you.
Sep 10, 2022 02:33:10 AM by Rebecca T
Hi Alexnader, can i be connected to an agent?
I've gotten into trouble with my client because the Time tracker desktop app keeps crashing, and it wont come on. I've uninstalled and installed it several times same thing.
Please I need this resolved asap
Thanks
Sep 10, 2022 08:51:58 AM by Annie Jane B
Hi Rebecca,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 2, 2021 01:42:01 AM by Aera E
Hi I have the same problem with Karan. The time that I worked for today didn't show on my reports. I tried to uninstall and reinstall it too.
Feb 2, 2021 01:47:59 AM by Goran V
Hi Aera,
Please be patient for a few hours so that your time uploaded and your Work Diary to be synchronized. If you`re still not able to view your hours under your Work Diary, let me know here. Thank you.
Feb 2, 2021 07:32:03 AM by Aera E
Hello Goran,
I just tried it again. I reinstalled Upwork desktop app and it's only showing the messages app. The timetracker is still missing it doesn't also appear when I right-click the icon on my taskbar, I have work later in the day and I need to be able to time in. Please help.
Feb 2, 2021 08:35:08 AM by Andrea G
Hi Aera,
Could you please try going to Settings on your Desktop App and logging out and back in? Please let us know if the issue persists.
Thanks!
Oct 7, 2021 11:39:33 AM by Robert R
I bought a new MacBook Air with the Big Sur 11.6 OS and M1 chip and haven't been able to launch the Upwork Time Tracker. I opened a support ticket (#32728748) for this two weeks ago. I've been told by Upwork customer support it's been escalated to the highest level and it could take two more weeks (or more) to resolve. I've had to use the manual time option all this time, and I'm concerned about it eroding client confidence. When I try to open the Time Tracker, it starts to launch and then shuts down and reverts to Finder. I'm wondering if a setting or two needs to be changed. I've tried other workarounds listed in Upwork forum strings but nothing has worked. I've offered to do a screen share with Upwork technical support to try different workarounds but they don't want to do that for security reasons. If anyone has a fix for my computer configuration I'd love to hear it. Thanks.
Feb 5, 2021 01:41:25 AM Edited Feb 5, 2021 01:42:18 AM by Honey Claire A
Hi, I have a same problem. I can't open my tracker then only messages shows up. What I did was uninstall first, then I search "Upwork" on drive C. I deleted all the folder that named upwork then reinstall the app. It worked now. I can use my tracker again.
Aug 23, 2021 08:45:27 AM by Anne L
I have the same problem. I have tried everything! Can someone reach out to me as well?
Best regards and thanks in advance, Anne
Aug 23, 2021 10:24:44 AM Edited Aug 23, 2021 10:25:22 AM by Bojan S
Hi Anne,
Could you please follow the instructions shared in this help article under the "How to completely delete the Upwork Desktop App's cache" section? Let us know if the issue persists and share the OS you're experiencing this with.
Thank you!
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