Hi Joy,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Hi Naseem,
Thank you for reaching out to us. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Derek and Hafeez,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress by looking at the last 16 weeks as a rolling window.
Simply put, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Muhammad,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
~ AJ
I had a dispute but (It's misunderstood even the client send me a bonus) the client left good feedback same as I but I want to ask if this feedback will not be appearing? what if I want to take get this feedback?
Also in my stats I think I'll get when I reach 13 of 16 and after that the badge will be fixed and not removed anymore even if my JSS drop below 90%?
Hi Mostafa,
Thank you for reaching out to us. To maintain Top Rated status, you have to meet all these criteria:
- A current Job Success Score of 90% or higher
- First project on Upwork was more than 90 days ago
- Maintained Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks
- A 100% complete profile (90% for those who brought their profiles over from Elance)
- 12-month earnings of at least $1,000
- Up-to-date availability (if unavailable now, set a date estimate)
- An account in good standing with no recent account holds
- Activity on the platform (proposal, accepted invitation, or earnings) in the past 90 days
~ AJ
Hi Shoaib,
As mentioned by one of our Support Team members on this ticket, your issue has been escalated to our Technical Support Team for further review and assistance. They will surely be sending you a reply as soon as they received an update. Feel free to update the ticket if you have questions or need further assistance.
Hi Farman,
Thank you for your message. Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as last time we checked. Check out this help page for more information.
Thank you,
Pradeep
Hi Farman,
Please note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Hi Pratishtha,
Thank you for reaching out to us. It looks like you've accumulated a block of non-eligible weeks in the past and you'll need to wait for those weeks to fall out of the calculation.
When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
~ AJ
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