Hi Joy,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Jacqueline,
It sounds like you have accumulated a block of non-eligible weeks. The Top Rated eligible weeks metric keeps track of your progress, looking at the last 16 weeks as a rolling window. We update the count every Saturday. You need to have Rising Talent status or a Job Success Score of 90% or more for the week to be considered Eligible week. Every Saturday, we take out the week that is 17 weeks old and add the new week.
If you are eligible this week, but not 17 weeks ago, your count will go up by one. If you are not eligible this week, but were 17 weeks ago, your count will go down by one.
- Pradeep
Hi Shumaila,
It looks like you've accumulated a block of non-eligible week(s). You'll need to wait for those weeks to fall out of the calculation. To explain this further, when your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included.
Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count. Check out this help article to find the chart explaining this process.
Hi Mohamad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Philip,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hello,
I am writing to ask for your support. Today 07.Jan.24, my JSS has gone to 93 %. Before this day, my JSS was 89% and my Top Rated Eligible weeks attribute was 2 of 16.
Please correct me if I am wrong, the Top Rated Eligible weeks attribute counts the weeks that my JSS > 90 %, and if there are 16 weeks, I will be able to gain the Top Rated badge. Therefore, I was so happy to see that my JSS has increased to greater than 90%, and hoping it could keep me in eligible weeks for Top-Rated.
However, the update is quite surprising:
I hope to have your advice on this.
Thanks and best regards,
Kieu.
Hi Kieu,
First off, congrats on achieveing +90% JSS! Let me help answer your question. Just like you mentioned, to earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Bridgette,
Out of the past 16 weeks, you still have the same total number of eligible weeks as the last time we checked. Eligible weeks must include Rising Talent status or a Job Success Score above or equal to 90%. Each Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. (See the chart above for a visual example.)
For the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago (eligible weeks count would go up by one).
For the count to decrease, you must not be eligible this week, but were eligible 17 weeks ago (eligible weeks count would go down by one). You can learn more about how this is calculated in this help article.
Hi Rehan,
Thank you for reaching out, and I respect your eagerness to get the Top Rated Status. You've already reached the eligibility week criteria. Please know that you must maintain a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks to qualify for the badge.
The Top Rated Eligible Weeks metric keeps track of that progress, looking at the last 16 weeks as a rolling window. If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation.
When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count.
Check out this help article to find a helpful chart explaining this process.
You're on your way, though. You now need to reach 12-month earnings of at least $1,000. Keep up the fantastic job!
Hi Ayon,
Considering that since today is when JSS updates, you could still see this information change throughout the day. If after 24 hours remains unchanged, please let us know so we can investigate it further.
Hello Upwork Support Team,
I am eligible to become top rated, but at this moment nothing is happening. I have all the necessary criteria I believe. Can anyone give me a more detailed explanation?
THANKS
Hi Moussa,
Since today is when JSS updates and your eligible weeks have just recently changed, it can take up to 24 hours after meeting the criteria for the badge to be awarded to your profile. If you still see no change after that time, feel free to let us know so we can assist you further.
Hi Shukla,
Thank you for reaching out to us. If you've accumulated a block of non-eligible week(s), you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
~ AJ
Hi Aman,
When your count of eligible weeks doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation, you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Jelly Ann,
Would you mind allowing 24 hours from today to confirm if it updates? That said, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Mohamad,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Khyati,
I am sorry to hear about the drop in the Top Rated Eligible Weeks. This score is calculated for the last 16 weeks and every week we drop the last week and include the most recent week in the score. You can refer to this help page for more information.
I see that you've also raised this concern via a support ticket and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Muhammad,
Thank you for reaching out to us. I would like to let you know that in order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Sajad,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
