Top-Rated Eligible weeks not increasing

[#1]

Hello, there.

Yes, I'd like to know why my weeks for qualification for top-rated status haven't been increasing, despite meeting the qualifications

Yes, I was on my 15th week of the 16 weeks to qualify for the top-rated badge :japanese_symbol_for_beginner: on Upwork before I miss out on the qualification. The qualification weeks have been dropping back for the weeks I wasn't qualified till it got to the 6th week of the qualification weeks. 

After working on some jobs and getting nice ratings, I got back to 93% JSS and since then I've been maintaining the 93%.

It's now over 7 weeks having over 90% JSS and meeting all of the criteria but the weeks seem not to be increasing.🤔

Please, I'd like to know why this is happening.

Thanks in anticipation for your kind response.

Regards,

Joy

[#2]

Hi Pratik,

Thank you very much for bringing this to our attention. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#3]

Hi Luiggi,

I got the clarification from the Support Team member. Thanks a lot for the support. My query is resolved. 

Best regards,

Pratik

[#4]

Hello, Patrik. I am having the same issue. May I ask what clarifications did you receive? Thank you

[#5]

Hi Dina,

Thank you for reaching out to us. One of the qualifications is to also have 12-month earnings of at least $1,000. Kindly check this article for more information.

[#6]

Thanks, AJ. But my issue is that my top rated eligible weeks did not increase this week even though I have maintained a 100% JSS. Last August 29, it updated to 3/16, this week it is still the same.

[#7]

So my top-rated eligible weeks are not updating. I just checked the "My Stats" tab and it shows that it was last updated on May 15. But it's still showing old results. Also, I think my JSS should have increased because I recently closed a contract on May 6 with 5 stars. Can someone from the team can look into this. Thanks. 

[#8]

Hello,

I have been having a Top Rated Plus badge since around the end of last year, and it's been always showed on my profile page.

Just this week when I checked my profile again, that Top Rated Plus badge has not appereaed on my profile page.

Did I do something to change the badge status?

Top Rated badge requirements

• Have a current Job Success Score of 90% or higher. (Mine is 100%)
• Have had their first hire on Upwork more than 90 days ago. (i am still being hired now)
• Maintained Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks. (not sure what means by 13, I have 18 in process)
• Have a 100% complete profile. (yes)
• Have 12-month earnings of at least $1,000. (yes, 10,000)

Recently the only change was one of my client closed a contract and gave me 5 star feedback, I didn't remove it.

Just wondering, what's reason made my top rated plus status be removed and how to get back? Thanks!

[#9]

You are confusing top rated and top rated plus, they have different requirements. This is for top rated plus:

Criteria for individual freelancers and non-exclusive agency members:

• Total earnings over $10,000 in the past 12 months
• Agencies have total earnings over $20,000 in the past 12 months
• Worked or working on one or more large* contracts in the past 12 months without negative outcomes.
  • You must earn funds on your large contract within the past 12 months for it to remain qualified. Otherwise, it does not qualify for Top Rated Plus.
• Maintained Top Rated status

[#10]

Thanks for the answering! Yes I think I am in line with the top 4, but not quite sure that how to maintain top rated status.

[#11]

Hi Lyra,

Thank you for reaching out to us. While a client may give you good public feedback, please note that private feedback is at play as well. With that in mind, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress by looking at the last 16 weeks as a rolling window. 

This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

[#12]

Hi Annie, thanks for the explaining.

From your second paragraph, my understanding is I might get a negative private feedback last week, which made my Rising Talent status or JJS decrease. BTW, could I ask how to maintain my Rising talent status? I was focusing on 2-3 clients from my last 16 weeks, and didn't submit many proposals to other jobs. Is this a reason decline my rising talent status? thanks so much!

[#13]

Hello, my top-rated eligible week has been stagnant for more than 5 weeks and I have gotten past a 90% success score over these five weeks. Please tell me what is going on with my profile or why I have not gotten my top-rated badge again.

[#14]

Hi Moses,

To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window. 

This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

[#15]

Hello community, it has been more than six weeks since I got past the 90% JSS score and my badge is still not in my profile. Please what requirements do I need to meet to get the badge again?

My top Rated eligible weeks have been stagnant and my JSS score reduced from 94% to 92% today I have most of my contracts still in progress so how did I get a reduced JSS score.

[#16]

Hi Moses,

Thank you for reaching out to us. Looks like the reason why you still haven't received the Top Rated badge, is because there is a non-eligible week within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.

[#17]

Hello, I set my account to "not available" on 22nd of may and forgot to turn it back on before the weekly update (23rd of may) and so my top rated eligibility remained at 11/16 and did not move to 12/16 on the 23rd of may. I turned it back on last week and expected it to move to 12/16 on 30th of may..but it still says 11/16 . What am I supposed to do to get it moving again? 

[#18]

Hello, Upwork support team.

I need to know why my Top Rated eligible weeks did not increase when my JSS is 91% more than 6 weeks? Thank you.

[#19]

Hi Shirin,

This is because you have non-eligible weeks on the calculation. Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.

[#20]

Hi Support Team,

My Top Rated Eligible week is not increasing. It has been going to be more than 2 weeks of my JSS is 90%+  but not week is increasing. ByTheWay I already have have TOP RATED BADGE ony profile but week is not increasing, Hi Team Can you please Top Rated Badge on My Profile.

I want top rated badge on my profile. 

Waiting for your positive response.

Kind Regards,

Tanveer

[#21]

Hi Tanveer,

This is because you have non-eligible weeks on the calculation. Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.

[#22]

Hi Support team,

My Top-rated Eligible Week is Stuck on 5/16 but there are more than 3 weeks reach to having more than 90%+ score but still stuck. If the week is Increasing every week then it must be this week should be 8/16 weeks for the Top Rated badge. please Solve this Issue and Increase my Top Rated Badge weeks. But still, it's Stuck on 5/ 16 weeks but it could be 8/16 weeks. according to the JSS. Please INcrease My TOP RATED eligible weeks. please Check The Screenshot in the Attachment Section.

Looking Forward to getting a positive response from You.

thank you 

[#23]

My Top Rated eligible weeks didn't increase this week, though, I have done three successful jobs and ended those contracts. Could anyone please guide me to find out the reason for this issue? All the clients gave me five stars feedback. 

[#24]

Hi Sal,

Thank you for your message. I have checked your account and I can see that you still have the Top-Rated badge on your account. Please note that the Top Rated Eligible Weeks metric keeps track of that progress by looking at the last 16 weeks as a rolling window. This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation.

When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

[#25]

Why my top rated eligible weeks count still same as previous week

[#26]

same story