Hi Joy,
To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Hi Abubaker,
Thank you for your message. I checked the funds you are referring to and noticed that the payment was approved by the client on September 13th and it will be available for withdrawal on September 17th after completion of the 5-day security period. That said, the dates seen on the Report page are correct.
About the Top Rated Eligible Weeks, you still have the same total number of eligible weeks as last time we checked. Eligible weeks must include Rising Talent status or a Job Success Score above or equal to 90%. Every Saturday, we update your eligibility status by dropping the oldest week and adding the newest one. This means that your eligibility status can change depending on your performance in the most recent week compared to the week that was dropped. Check out this help page for more information.
- Pradeep
Thank you for clarifying, Abubakar. I see that the hours are referring to were logged during the week of Sept 3rd to Sept 10th. All logged hours are processed as per the weekly billing cycle. That said, the amount seen as pending on the Report page for the hourly contract is correct. Faster payout is available for Top Rated freelancers and agencies only. Check out this help page for more information.
- Pradeep
You can refer to my response to your main post to learn about Top Rated Eligible Weeks.
- Pradeep
Hi NARASIMHA,
It looks like you've accumulated a block of non-eligible weeks in the past and you'll need to wait for those weeks to fall out of the calculation.
When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
~ AJ
Hi Narasimha,
As Annie mentioned in her post above, this is likely because you've accumulated several non-eligible weeks in your calculation. Once these fall off the calculation, you should see your eligible weeks increase.
Hi Abdulazeez,
Thank you for your message. Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as the last time we checked. You can refer to the table on this help page for more information.
- Pradeep
Hi Zaid,
If you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a chart explaining this process.
Hi Daniel,
Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as the last time we checked. You can refer to the table on this help page for more information.
- Pradeep
Hi Mahady Hasan,
Thank you for reaching out and raising this query. Out of the past 16 weeks, you still have the same number of eligible weeks as the last time we checked. Eligible weeks must include Rising Talent status or a Job Success Score above or equal to 90%. We remove the week 17 weeks ago from the calculation each Saturday and add the most recent week.
For the count to increase, you must be eligible this week but not have been eligible 17 weeks ago (the eligible weeks count would go up by one).
For the count to decrease, you must not be eligible this week but were eligible 17 weeks ago (the eligible weeks count would go down by one).
Additionally, for the count to remain the same, you must be eligible this week and were also eligible 17 weeks ago (or the other way around if you were not eligible for both). Please see the chart shared in this help article for a visual example of how your eligible weeks were calculated.
Hi Merit,
Thank you for taking the time to share your feedback and concerns. I will be sharing this with the relevant team.
- Pradeep
Hi Yen,
Thank you for reaching out and reporting this. To earn Top-Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.
Keep up the amazing work!
Hi Abubakar,
You see the same number of weeks because you've accumulated a block of non-eligible weeks in the past 16 weeks of the calculation window, you'll need to wait for those non-eligible weeks to fall out of the calculation while achieving all the requirements in the current week. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. You can refer to this help article to find a helpful chart explaining this process.
- Pradeep
Hi Dagnachew,
Looks like the reason why you still haven't received the Top Rated badge, is because there is a non-eligible week within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.
Hi Ebenezer,
Thank you for reaching out and sharing your JSS records. Please know that the Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window.
This means that, if you've accumulated a block of non-eligible weeks in the past (like what you shared above), you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count.
Check out this help article to find a helpful chart explaining this process. You're almost there! Keep up a fantastic job!
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