Top-Rated Eligible weeks not increasing

[#1]

Hello, there.

Yes, I'd like to know why my weeks for qualification for top-rated status haven't been increasing, despite meeting the qualifications

Yes, I was on my 15th week of the 16 weeks to qualify for the top-rated badge :japanese_symbol_for_beginner: on Upwork before I miss out on the qualification. The qualification weeks have been dropping back for the weeks I wasn't qualified till it got to the 6th week of the qualification weeks. 

After working on some jobs and getting nice ratings, I got back to 93% JSS and since then I've been maintaining the 93%.

It's now over 7 weeks having over 90% JSS and meeting all of the criteria but the weeks seem not to be increasing.🤔

Please, I'd like to know why this is happening.

Thanks in anticipation for your kind response.

Regards,

Joy

[#2 · Accepted solution]

Hi Joy,

To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window. 

This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

[#3]

Ooh. Okay.

Thanks, Andrea.

[#4]

Hi Andrea,

I have 92% JSS but my Top Rated eligible weeks are struck. can you please see it. 

[#5]

Hi Saddam,

Thank you for your message. Eligible weeks are the ones where you had Rising Talent status or a Job Success Score at 90% or above. Every Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as last time we checked. Check out this help page for more information.

Thank you,

Pradeep

[#6]

What a clear explanation. Thanks Pradeep. 

[#7]

Hello my  Eligible weeks are stuck on 10 of 16 from last 8 weeks I should be a top rated seller right now on upwork my jss is 100% please Help

[#8]

Hi, 
I maintained top rated elligible for 16 weeks and my job success score is 100% and I am way past the $1000. Also, I maintend my rising talent badge all this time. 

Still no top rated badge. Can you help.

 

 

Thanks.

[#9]

Hi Niraj, 

I apologize for the delay; we had to look into this further. A member of the team has reached out to you directly through a support ticket to assist you further with your account concern. 

[#10]

Every week my JSS doesn't change and my top-rated eligible weeks go down every week which is weird. While I continue to earn money weekly at an hourly rate. On the stats page, Long-term clients are decreasing every week so I have two long-term clients and one client has already rehired me. And yet I have good comments on my jobs. It's weird what's going on.

[#11]

Thank you Andrea G

I have the same problem but solved now. 

Thanks. 

[#12]

How many weeks it took would you please let me know.

[#13]

Hi Andrea,

I hope you are doing great.

I have maintained my Rising Talent Badge and also my Top Rated Eligible Weeks are 16 of 16 but I still didn't get Top Rated Badge. Could you please help me?

Thank you.

[#14]

[#15]

Top Rated eligible not weeks increase my profile 90% Job Success, please increase week and show my top-rated

[#16]

Hi Sumera, 

Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.

[#17]

Second time jss increase 92% but not increase this top-rated increase weeks, so please calculate my top-rated week  

[#18]

I completed all the requirements regarding Top Rated badge criteria. Now when / how much long it will take to unlock the badge?

Thank you for your kind reply !

[#19]

Usually, it takes around 2-4 weeks till it to updates again. Plus you need to keep submitting job requests and reply quickly to your clients. I believe you got this cover, just be patient. You already made it and not a load do.

Relax and wait for your badge. Congrats mate!!

[#20]

After having top rated eligible for 13 weeks, and getting a bad review on the 13th week. Will the eligible weeks reset to zero?..

Also after getting a good review and the JSS becomes 90+ again, will it start from zero again? After already having 13 weeks previously 

[#21]

Hi Babajide,

Thank you for your message. Your eligible weeks do not reset to zero but your current week will be considered an ineligible week if you do not meet the requirements. This may reduce your eligible weeks counts by one or remain the same depending on your previous 16 weeks statistics. You can refer to this help page for more information.

Thank you,

Pradeep

[#22]

Hi pradeep, Thank you for replying me

So, now I've hit 1k+, I've also hit 13/16 weeks, but I'm afraid by saturday my job success might drop lower than 90,

After it drops and I get it back, how long will it take to get a top rated badge now?

[#23]

I have completed 9 jobs and 7 of them are 5 stars and good reviews but my success rate is 60% and not updating so I can't get jobs or stand out. What should I do to get it up?

[#24]

Hi Boran,

Thank you for reaching out to us. You need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window. 

This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

[#25]

Hi,

On May 1, 2022, I had a JSS of 100% and my top rated eligible weeks were showing as 3 out of 16.

On May 15, 2022, my JSS is updated and it is 100%. However, my top rated eligible weeks are still showing as 3 out of 16.

Could you please explain why my top rated eligible weeks did not increase to 5 out of 16? I maintained the same JSS of 100% for 2 weeks (i.e., from May 1, 2022 to May 15, 2022). Shouldn't these 2 weeks get added to my top rated eligible weeks?