Top Rated eligible weeks not increasing

[#1]

Hey Guys, My profile Top Rated eligible weeks are not increasing even my JSS is 90+. and the ticket page also not working on my side, Can you please check? thanks, Osama Khalid,

[#2]

Hi Osama,

Thank you for reaching out to us. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.