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b79a4c57
Community Member

Tracker Issue

Hello,

Can anyone help me with this? it says I am signed in as undefined 

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Victor,

 

I'm not sure what OS you are using, so I'll share troubleshooting steps for both Windows and Mac. Let us know if the issue persists after trying this so that we can assist you further.

 

For Windows:

  1. Exit/close the Upwork app
  2. Delete Upwork folder in C:\Users\<username>\AppData\Local\Upwork
  3. Start the app again

 

For Mac:

  1. Uninstall the application
  2. Open the terminal app​
  3. Run this command tccutil reset All
  4. Then run this command mv ~/Library/Application\ Support/Upwork{,.bak}

 

Thank you.

~ Aleksandar
Upwork
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