Dec 23, 2020 05:43:07 PM by Tayyba S
Dec 23, 2020 07:08:59 PM by Joanne P
Hi Tayyba,
I'm sorry for the trouble you had using the mobile app. Could you please try the troubleshooting steps shared in this help article? If you continue having the same issue after trying the troubleshooting steps, please let us know.