URGENT cancle payment

[tristanshin]

Hello.

I need to cancle this automatic payment, but I don't know where to contact.

If the moderater sees this, could you please help me out..

Thanks

[AleksandarD]

Hi Sunghoon,

The transaction can't be canceled. However, if it was sent to the wrong account, the funds will return to your Upwork account once the transaction fails which usually takes from 7 to 10 days. I suggest that you check this help article to learn more about the Automatic Payment Schedule.

Thank you.

[tristanshin]

Thank you for your email. I have some problem with my bank account, so I really need to cancel the transaction.

If it cannot be cancelled, what is this feature 'not authorized' for?

please find the photo attached.

[petra_r]

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Sunghoon wrote:

If it cannot be cancelled, what is this feature 'not authorized' for?

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That's only in case you account is hacked, so Upwork could try and secure it again. It does not cancel your payment, which, as you have been told, can't be done.

If your bank account does not accept the payment, it will come back to your Upwork account after a week or two.

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I really need to cancel the transaction.

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It isn't possible.

[tristanshin]

Alright. Thanks.

[AleksandarD]

Hi Sunghoon,

We'll have one of our agents reach out to you directly via a support ticket with more information.

Thank you.