Jul 27, 2021 03:17:45 AM by Onifade A
Please community I need your help am new to this platform I use another platform before I migrated to upwork. When registered my account I use a different picture and I aimed to change it back when I have time to upload an acceptable picture. Until I landed my first job and wanted to verify the account that I noticed that my profile picture can not be changed. Please I will be very grateful if you can help me with this I only have a day left to verify this.
Solved! Go to Solution.
Jul 27, 2021 03:25:45 AM by Goran V
Hi Onifade,
Feel free to update your profile photo now and complete your verification. Thank you.
Jul 27, 2021 03:25:45 AM by Goran V
Hi Onifade,
Feel free to update your profile photo now and complete your verification. Thank you.
Jul 27, 2021 03:32:03 AM by Onifade A
Seriously am really excited. I don't even know how to express my gratitude
Thanks a lot community
Jul 30, 2021 01:55:39 AM by Victor I
Jul 30, 2021 03:02:09 AM by Aleksandar D
Hi Victor,
You shouldn't have any problems with changing your profile picture. Could you please try clearing your cache and cookies or using a different browser? Let us know if that doesn't help so we can assist you further.
Thank you.
Jul 30, 2021 03:27:31 AM Edited Jul 30, 2021 03:30:22 AM by Victor I
Jul 30, 2021 05:09:45 AM by Luiggi R
Hi Victor,
I'm sorry to hear you continued having the same problem. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Sep 12, 2021 07:30:56 AM by Shamsa I
Sep 12, 2021 09:07:55 AM by Nikola S
Hi Shamsa,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 5, 2021 07:37:06 AM by Dave Y
Nov 5, 2021 07:54:01 AM by Goran V
Hi Dave,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your photo. Thank you.
Apr 22, 2023 08:47:42 PM by Abdi U
I have faced the same problem today. can i get some help to change my upwork profile.
Apr 23, 2024 07:52:17 AM by Ayomide E
Hello, I also want to change my profile pic but the system is saying "there's an error with the server" for a long time now.
Pls help!
Apr 23, 2024 09:51:23 AM by Arjay M
Hi Ayomide,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in changing your profile picture.
Nov 30, 2024 11:18:48 AM by Jude E
Hi, I am also facing the same thing
I want to edit my profile picture while my account is on hold but it is not happening.
I want to change my picture to a more professional one.
Dec 26, 2022 04:50:08 AM by Mohd F
I am also having the same problem, I am not able to update my profile pic.. Please help!
Dec 26, 2022 07:19:42 AM by Nikola S
Hi Mohd,
Thank you for reaching out to us. I shared your concern with our team and you should be able to upload your profile photo now. Could you please try uploading your photo and let us know if you need further assistance?
Mar 5, 2023 02:15:41 PM by Daisy M
I'm also unable to change my profile photo. I need guidance on this.
Mar 5, 2023 02:45:59 PM by Luiggi R
Hello Daisy,
I'm sorry to hear you're having trouble updating your profile photo. Can you please confirm if you're getting any error messages on your end whenever you try uploading it? Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, or .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:
Mar 29, 2023 11:31:30 AM by Joy O
Hello,
I've been trying to change my profile picture on upwork but it doesn't change.
I've tried it multiple times and different pictures but still not changing.
Please help me out my account is getting blocked on 31st.
Mar 29, 2023 12:41:53 PM by Arjay M
Hi Joy,
We appreciate you reaching out here in the Community. We understand how you want this issue resolved immediately. However, I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Apr 22, 2023 08:47:05 PM by Abdi U
I have faced the same problem today. can i get some help to change my upwork profile.
Apr 23, 2023 06:36:33 PM by Pradeep H
Hi Abdi,
I have followed up with the team handling your request and I see that one of our team members has already reached out to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Aug 22, 2023 04:01:08 PM by Stephanie D
Please I also need help in changing my profile picture. I landed my first job but I was told to verify my identity and I tried to change my profile picture but it says I need to verify my identity. I can't verify my identity with a wrong profile picture 😭
Aug 22, 2023 06:35:44 PM by Arjay M
Hi Stephanie,
I'm sorry to hear you're having trouble updating your profile photo. Can you please confirm if you get any error messages when you try uploading it?
If it meets the requirements listed in this help article and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists. Feel free to coordinate with the team through the email you received if the issue persists. They will surely assist you accordingly.