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Unable to save image - when trying to upload my profile picture

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
51 of 55

Hi Cristina,

 

You may need to remove the orientation data from the picture you are trying to upload. Please, see this thread and this page for more details on how to do that.

~ Valeria
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sivulu
Active Member
Siva P Member Since: Nov 20, 2017
52 of 55

Hi I'm also experiencing the same issue, unable to add my photo

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
53 of 55

Hi Siva,

 

Could you please select a larger image with a higher resolution and upload it as your profile picture? Let us know if you still run into issues.

~ Valeria
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hap2190
Active Member
Holly P Member Since: Jan 3, 2018
54 of 55

Hello - I'm also experiencing the same issues described above. Please help!! I've written the description etc for my profile but unable to proceed as despite trying at least 10 different photos and 2 different browsers I can't upload one. 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
55 of 55

Hi Holly,

I see you've opened a ticket with regard to this issue, and one of our agents will reach out to you via the open ticket shortly.

~Nina
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