May 27, 2020 05:06:55 AM by Mara S
Hello there, my Upwork tracker is having issue after automatically updates to new version, Version 5.4.1.10.
I have tried testing it to two of my contracts but both of them does not show tracked working hours, it does not also appear in my work diary.
Any help would be much appreciated.
Solved! Go to Solution.
May 27, 2020 05:21:37 AM by Goran V
Hi Mara,
I`m sorry about the inconvenience this had caused you. Could you please submit a ticket directly from the app by clicking on the Settings Cog > Support & Feedback?
By submitting a ticket from the app it will include your logs as well and our team will able to investigate it further. Thank you.
May 27, 2020 05:21:37 AM by Goran V
Hi Mara,
I`m sorry about the inconvenience this had caused you. Could you please submit a ticket directly from the app by clicking on the Settings Cog > Support & Feedback?
By submitting a ticket from the app it will include your logs as well and our team will able to investigate it further. Thank you.
May 27, 2020 05:45:07 AM by Mara S
Hi Goran, I already submitted a ticket regarding this, until now, it has not been resolve.
May 27, 2020 06:27:38 AM Edited May 27, 2020 08:11:43 AM by Evgeny S
I've got the same issue today.
My hopothesis is the recovery after temporary internet disconnection got broken with the latest time tracker update.
I had no issues earlier in the morning, but then connection to upwork server got lost for some time. Now it says that everything is working fine, but the hours are not being sent to the work diary.
(sure thing I've created a ticket too, but didn't hear anything back so far)
UPD. Diana T's solution at the bottom of this thread helped in my case.
May 26, 2020 07:41:36 PM by Jesse D
Hi everyone,
I recently was forced to update the time tracker desktop app just an hour today after that the time tracker do screenshot but it's not saving data and doesn't upload to my work diary.
I tried to restart the timer tracker, clear cached, uninstall-reinstall but still nothing happens.
I sent this issue to support but no one responded to me yet.
Please help!
May 26, 2020 09:01:53 PM by Jesse D
Is there anyone who can help me with this?
If I will continue working but the time tracker has an issue, is it possible that all the screenshots will be cached?
Thank you!
May 26, 2020 09:10:16 PM by Mohamed Hassan O
i think it's issue, and i have the same and reported to upwork team
May 26, 2020 09:52:46 PM Edited May 26, 2020 09:54:44 PM by Jesse D
Is there any solution yet? I got a lot of backlogs. This would be a problem.
May 26, 2020 10:29:03 PM by Mohamed Hassan O
Same here, alot of backlogs and i created Ticket with upwork team and waiting feedback
May 26, 2020 10:34:26 PM by Jesse D
Do you think when I continue working with the time tracker turned on (as we know that there's an issue), is it possible that hours I worked will be cached?
May 26, 2020 11:42:24 PM by Joanne P
Hi Jesse,
I'm sorry to hear that you are having trouble with the time tracker app. I can see that you already have a ticket. One of our team members will update your ticket to provide further assistance. Thank you!
May 26, 2020 11:48:28 PM by Jesse D
Hi Ms. Joanne,
Thank you for the response.
May I know when this issue will be resolved? I'm sorry to say this but I need to work on my tasks asap.
I hope it will not take long.
Again, thanks!
May 27, 2020 12:22:45 AM by Diana T
Hi Jesse! I am experiencing the same problem and I discovered one thing - if I restart the app by clicking "settings" - "advanced" - troubleshooting - "restart" - then it restarts and uploads 10 minutes of the tracked time to the diary. And if I restart again - another 10 minutes get uploaded. I have to restart it as many times as 10 minute segments were tracked. But at least it's possible to upload time by this weird way. Sometimes it happens with a delay - I try and try and after a while it works.
May 27, 2020 12:40:27 AM by Jesse D
Hi Diana,
I tried what you did but on my end, nothing happens. I guess this needs a technical person to do this, still waiting for their response on my ticket.
I hope this will resolve soon.
May 27, 2020 08:19:18 AM by Christine A
I've been forced to update the time tracker three times in the past 24 hours. What's going on?
Jun 4, 2020 10:16:29 AM Edited Jun 4, 2020 10:31:07 AM by Kristin L
The total time worked for the week is not updating. My weekly hours have been stuck at 17:40 although I have worked at least 2 hours and 40 minutes today. It shows no time worked in my work diary. When I manually enter the time, it does not register. The error message feature is also not working and will not let me send a message.
Jun 4, 2020 10:17:05 AM by Kristin L
Also, the error messaging system through the app will not send.
Jun 4, 2020 11:12:18 AM by Bojan S
Hi Kristin,
We apologize for the inconvenience this caused you. This is a known issue and our engineers are looking into it. Our team will reach out to you regarding this issue directly via a support ticket and keep you updated.
We appreciate your patience while our team is working on fixing this issue.
Jun 4, 2020 11:15:22 AM by Elizabeth S
May 27, 2020 07:46:02 AM by Jesse D
Hi everyone,
Today, I have experienced with the Time Tracker that is not working due to the latest update.
You can see my thread here:
Problem:
The timer does screenshot but not updating the hour(s) worked to 'Work Diary'.
Solution:
If you already updated the Time Tracker with the latest version and experiencing this problem, try to uninstall it and install the beta version which you can download here:
https://www.upwork.com/ab/downloads/
I hope this solution will ease your problem.
Happy working everyone.
May 27, 2020 10:51:20 AM by Valeria K
Hi All,
I'd like to confirm that the issue has been resolved in the most recent App update. If you're still experiencing the issue, please try clearing the App's cache and restart it. It will trigger an update that should fix the issue.
Thank you for your patience while we were getting this resolved.
May 28, 2020 12:06:59 AM by Pavel S
Hi, Valeria,
Problem is still here. No updates. Please share the link with new version. On the site I see the old 5.4.1.10 with the problem.
May 28, 2020 12:54:15 AM by Pavel S
Hi, Goran,
it still 5.4.1.10, and this version contains topic's issue
May 28, 2020 01:41:11 PM by Ivan S
Hello, I have the same problem. time was not counted on the timer + now I can not connect to my timer.
May 28, 2020 02:22:46 PM Edited Jun 20, 2020 02:10:10 PM by Bojan S
Hi Ivan,
Could you please try the Troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
May 28, 2020 03:08:40 PM by Bojan S
Hi Ivan,
Please provide this information on your existing support ticket so that our team can assist you accordingly. I'll also follow up with them about your concern.
Thank you!
May 29, 2020 02:06:49 AM by Ivan S
Unfortunately the day has passed. All options offered by the support service do not work. and I can’t log in to my timer.
May 30, 2020 11:09:54 AM Edited May 30, 2020 11:11:43 AM by Jesse D
Hi Ivan,
The same situation I experienced til now there's no support replying to my ticket but please try to do this. It works with me.
https://community.upwork.com/t5/Freelancers/Upwork-Desktop-Time-Tracker-Issue-May27/m-p/755187#M4608...
Thank you.
Jun 1, 2020 03:12:52 AM by Ivan S
this week upwork timer dont work again. when i turn on timer i see message "connect lost", + time of work dont include in total time. (internet connect 50mb/s). + when i want tunr on upwork timer i see captcha but only 2 sec, i dont want put anythink because it hide.
Jun 1, 2020 03:18:20 AM by Ivan S
now the question. how can I explain to customers that I have been adding time manually for 2 weeks? because at first I couldn't work through the timer, then I could again, now I can't again. it lowers my reputation among customers.
Jun 1, 2020 03:32:54 AM by Goran V
Hi Ivan,
I`m sorry about the inconvenience this had caused you. I can see that you already have an open ticket with our team. Please follow up with additional information directly there and our team will assist you further. Thank you.
Jun 1, 2020 09:20:19 AM by Elizabeth S
Hello! I am having issues as well. I tried to submit a ticket from my timer and am receiving an error message in red that says "unable to complete request"
Its so strange...i was able to login and it took screenshots...but now my time is at 0..and nothing shows up in work diary.
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