Oct 25, 2021 09:36:18 AM by Roan Romelica A
Hi All,
My Upwork Tracker won't allow me to switch from one contract to another instantly. It gets stuck in the "job in progress - would you like to stop tracking" view (see attached) for a couple of minutes or so. I kept clicking "yes" but it does not proceed.
This has never happened last year but in the previous months it kept happening and it is ruining my momentum and productivity because I had to wait for it to proceed before I can select my other contracts. How can this be fixed, please?
I tried to uninstall and re-download, but it still happens.
Thanks as always,
Roan
Solved! Go to Solution.
Oct 25, 2021 10:02:40 AM by Avery O
Hi Roan,
Could you please confirm that your computer's OS matches the ones listed below:
If it does and the issue persists, please report the problem so we can help you. Here's how:
It will automatically file a ticket regarding your concern, and the team can investigate it further.
Oct 25, 2021 10:02:40 AM by Avery O
Hi Roan,
Could you please confirm that your computer's OS matches the ones listed below:
If it does and the issue persists, please report the problem so we can help you. Here's how:
It will automatically file a ticket regarding your concern, and the team can investigate it further.
Oct 25, 2021 10:09:49 AM by Roan Romelica A
Hi Avery,
Thank you and I appreciate the response. I am using Windows 10.
I tried to report it using what you suggested, but another error appeared (see attached).
Oct 25, 2021 11:12:21 AM by Avery O
Thank you for following up, Roan.
I have asked the help of the Customer Support Team, and they reached out to you through an email support ticket to assist you further. Please don't hesitate to update the same ticket thread if you have further questions about your concern.
Oct 25, 2021 11:18:50 AM by Roan Romelica A
Thank you, Avery. I am now in contact with the CS Team. I appreciate it!
Nov 2, 2021 11:25:01 PM by Mary Joy P
Hi Roan,
Were you able to solve or figure out what the problem is?
I'm having the same problem. Before, it was just around 8-10 minutes since the last screenshot, and now, 20 minutes after, I can't seem to switch contracts.
Nov 3, 2021 01:42:03 AM by Joanne P
Hi Mary Joy,
Could you please try to follow the troubleshooting steps shared in this help article? If the issue persists, please let us know.
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