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Upwork account suspension


I am a new freelancer and started freelancing on Upwork.

A few days ago, my account got suspended, they said that I changed Upwork profile name so wanted to verify if I am an owner of my account.

I followed their instructions and uploaded the documents required for verification.

They said that they would get back to me within 24 hours but I didn't get any response from them for 2 days.

So I sent the request to them but there was no response. So I decided to have a video verification (I already got the notification from them to have a verification but didn't do it because my account got suspended soon). But the agent said that can't  do it as my account got suspended.

I resent the request via open ticket but still no response. I am waiting for their response for 4 days!!!

What should I do?

Now I stay at home laways because of coronavirus so I decided to work as a frelancer but it's a really bad experience.

Is there somone who can help me?

Please please help me.

Thanks in advance.



Community Manager
Community Manager

I apologize for the delay in receiving an update, Vladislav.


I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.


Thank you for your patience.

~ Bojan

Thanks, Bojan.

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