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VAT number


I entered my VAT number and I just got an email from Upwork that they could not verify the taxpayer information I submitted. I went to check on VIES and when I enter my VAT number their it literally says that It can't choose my home country (Bulgaria) right now and I should try later. I went to check on some other resources and it says that VIES it doesn't work at the moment.

However, when I go to a national website to check the info everything seems correct and my company pops up in the results, I will attach a screenshot.

Also, I want to know an alternative way to contact support. Having to make a post in the community as an only option is simply RIDICULOUS. My time is valuable  - this is why I chose to become a freelancer and I am feeling extremely stupid when forced to do that. I want to know if there is a phone number that I call directly and solve my problem or at least an email address, since there is no live chat.


Hi Rosen,


One of our team members will reach out to you via a support ticket and will assist you further. Thank you.

~ Joanne
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