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VAT rejected

My VAT number was rejected by Upwork. I understand it's because the name that shows up in VIES is my company's name and my Upwork profile goes with my own name. In the VAT instructions it says "If you submit a tax ID for a business, you must provide a document showing you own the business for VAT to be approved." However, there is no place to submit any document and the email I received upon rejection of my VAT number is those of "do no answer". Anybody knows how to submit a proof of ownership?


Hi Ninni,


I apologize for the inconvenience this has caused you. I've shared your concern with the team, and one of our agents will reach out to you directly via a support ticket and will be assisting you further. Thank you.


~ Joanne
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